Customer Experience Supervisor — People-First Leader

Taleo; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Pension

457B retirement plan

Job summary

MLGW seeks a Supervisor I, Customer Experience to lead frontline teams across Residential Care, Business Care, Customer Advocacy, Billing Services, Service Dispatch, and Credit Operations in Memphis. You will guide staff to deliver empathetic, accurate, and efficient service while meeting performance goals.

You will drive continuous improvement using dashboards and KPIs, foster ownership, and ensure compliance, safety, and a fair, inclusive workplace.

Qualifications

• Must have 3+ years in high-volume customer-facing operations such as call centers or billing services.
• 2+ years of leadership experience preferred.
• Ability to coach, inspire, and develop frontline staff.

Responsibilities

• Coach and develop frontline employees to deliver exceptional service.
• Use data, dashboards and KPIs to drive accountability and improvement.
• Supervise customer care, billing, credit operations, and service dispatch functions.

Skills

Leadership

Data dashboards

KPIs

Customer service

Coaching

Education

Associate’s degree (preferred)

High School Diploma or GED

Job description

MLGW seeks a Supervisor I, Customer Experience to lead frontline teams across Residential Care, Business Care, Customer Advocacy, Billing Services, Service Dispatch, and Credit Operations in Memphis. You will guide staff to deliver empathetic, accurate, and efficient service while meeting performance goals.

You will drive continuous improvement using dashboards and KPIs, foster ownership, and ensure compliance, safety, and a fair, inclusive workplace.