Customer Care & Billing Admin Specialist

AltaGas; Anchorage (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & dental benefits

401(k) plan

Life and AD&D insurance

Long-Term Disability

Employee Assistance Program

Education Assistance

Wellness program

Generous leave

Job summary

ENSTAR is seeking a detail-oriented Customer Service/Billing Clerk to support our Alaska customers from our Anchorage-area office. You will handle cashiering, deposits, CC&B data entry, bills, payments, and inquiries in a fast-paced call center environment.

Join a team that values quality service, comprehensive benefits, and opportunities for professional development; you will cross-train across departments and help resolve billing discrepancies with care.

Qualifications

• Excellent organizational skills with the ability to confidentially process and maintain data.
• Basic administrative skills and ability to perform related tasks.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Ability to multi-task in a fast paced environment and to effectively and professionally assist customers in this type of environment.
• Effective oral and written communication skills to effectively communicate policies and procedures to others.
• Ability to use general office equipment such as computer, fax, phone, copier, etc.
• Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
• Ability to convey information clearly, effectively, and professionally.
• Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
• Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

Responsibilities

• Cashiering; includes balancing and preparing deposits.
• Cash machine operation.
• Provide Payment Queue and switchboard coverage; assist customers with general and account questions.
• Perform credit balance refunds and adjustments.
• Perform bank corrections and research and adjust misapplied or unidentified payments.
• Research, bill, and collect on damage claims.
• Administer various Heating Assistance Programs.
• Perform general collection functions: active and closed accounts and department purchasing.
• File and scan documents.
• Search archives for historical information.
• Process outgoing and returned mail, sort mail, and enter mailing address changes.
• Respond to customer questions and concerns via phone and email correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's CC&B software system.
• Cross-train with other department tasks.
• Respond to customer questions and concerns via phone, lobby, and correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's CC&B software system.
• Initiate work orders for Meter Reading, Service, Distribution and Measurement departments via software, process work orders for customers.
• Research account and billing discrepancies; perform account adjustments as necessary.

Skills

Excellent organizational skills

Basic administrative skills

Excellent interpersonal skills

Multi-tasking

Oral and written communication

General office equipment

Strong customer service

Active listening

Basic math

Job description

ENSTAR is seeking a detail-oriented Customer Service/Billing Clerk to support our Alaska customers from our Anchorage-area office. You will handle cashiering, deposits, CC&B data entry, bills, payments, and inquiries in a fast-paced call center environment.

Join a team that values quality service, comprehensive benefits, and opportunities for professional development; you will cross-train across departments and help resolve billing discrepancies with care.