Customer Care & Billing Admin Specialist

Enstar Natural Gas; Anchorage (AK); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company contribution

Life/AD&D/LTD insurance

Employee Assistance Program

Education Assistance Program

Wellness Program

Generous leave policies

Safety-centric culture

Job summary

ENSTAR is seeking a detail-oriented customer care specialist in Anchorage to support billing, payments, and general inquiries. You will balance deposits, operate cash machines, and assist customers with account questions in a call center and email environment.

Key responsibilities include processing refunds and adjustments, researching billing discrepancies, entering CC&B data, and supporting various heating assistance programs. A strong focus on accuracy and customer service is essential.

Qualifications

• Excellent organizational skills with the ability to confidentially process and maintain data.
• Basic administrative skills and ability to perform related tasks.
• Excellent interpersonal skills to work effectively with management and staff.
• Ability to multi-task in a fast paced environment and assist customers effectively.
• Strong written and verbal communication to explain policies clearly.
• Proficient with general office equipment and basic math.

Responsibilities

• Cashiering; including balancing and deposits.
• Cash machine operation and payment processing.
• Answer customer questions via phone and email; CC&B data entry.
• Process refunds, adjustments and account corrections.
• Handle damage claims and heating assistance programs.
• Enter and update customer applications in CC&B.
• Prepare documents, scan, file, and manage mail.

Skills

Customer service

Data entry

Communication skills

Multi-tasking

Attention to detail

Problem solving

Phone etiquette

Tools

CC&B software

Job description

ENSTAR is seeking a detail-oriented customer care specialist in Anchorage to support billing, payments, and general inquiries. You will balance deposits, operate cash machines, and assist customers with account questions in a call center and email environment.

Key responsibilities include processing refunds and adjustments, researching billing discrepancies, entering CC&B data, and supporting various heating assistance programs. A strong focus on accuracy and customer service is essential.