Office Assistant (Anchorage)

Enstar Natural Gas; Anchorage (AK); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company contribution

Life/AD&D/LTD insurance

Employee Assistance Program

Education Assistance Program

Wellness Program

Generous leave policies

Safety-centric culture

Job summary

ENSTAR is seeking a detail-oriented customer care specialist in Anchorage to support billing, payments, and general inquiries. You will balance deposits, operate cash machines, and assist customers with account questions in a call center and email environment.

Key responsibilities include processing refunds and adjustments, researching billing discrepancies, entering CC&B data, and supporting various heating assistance programs. A strong focus on accuracy and customer service is essential.

Qualifications

• Excellent organizational skills with the ability to confidentially process and maintain data.
• Basic administrative skills and ability to perform related tasks.
• Excellent interpersonal skills to work effectively with management and staff.
• Ability to multi-task in a fast paced environment and assist customers effectively.
• Strong written and verbal communication to explain policies clearly.
• Proficient with general office equipment and basic math.

Responsibilities

• Cashiering; including balancing and deposits.
• Cash machine operation and payment processing.
• Answer customer questions via phone and email; CC&B data entry.
• Process refunds, adjustments and account corrections.
• Handle damage claims and heating assistance programs.
• Enter and update customer applications in CC&B.
• Prepare documents, scan, file, and manage mail.

Skills

Customer service

Data entry

Communication skills

Multi-tasking

Attention to detail

Problem solving

Phone etiquette

Tools

CC&B software

Job description

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

What You Will Do:

• Cashiering; includes balancing and preparing deposits.
• Cash machine operation.
• Provide Payment Queue and switchboard coverage; assist customers with general and account questions.
• Perform credit balance refunds and adjustments.
• Perform bank corrections and research and adjust misapplied or unidentified payments.
• Research, bill, and collect on damage claims.
• Administer various Heating Assistance Programs.
• Perform general collection functions: active and closed accounts and department purchasing.
• File and scan documents.
• Search archives for historical information.
• Process outgoing and returned mail, sort mail, and enter mailing address changes.
• Respond to customer questions and concerns via phone (call center environment) and email correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Cross-train with other department tasks.
• Respond to customer questions and concerns via phone (call center environment), customer service lobby, and through correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Initiate work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system, process work orders for customers.
• Research account and billing discrepancies; perform account adjustments as necessary.

What You Will Bring:

• Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
• Basic administrative skills and ability to perform related tasks.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Ability to multi-task in a fast paced environment and to effectively and professionally assist customers in this type of environment.
• Effective oral and written communication skills to effectively communicate policies and procedures to others.
• Ability to use general office equipment such as computer, fax, phone, copier, etc.
• Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
• Ability to convey information clearly, effectively, and professionally.
• Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
• Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

Preferred skills and qualifications:

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

If you meet most but not all of the position's qualifications, you are still encouraged to apply.

What We Will Provide:

ENSTAR is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect:

• Comprehensive health, dental, prescription, and vision benefits
• 401(k) plan with generous company contribution
• Insurance coverage for Life, AD&D, and Long-Term Disability
• Employee Assistance Program
• Education Assistance Program
• Wellness Program
• Generous leave policies
• A safety-centric culture

Inclusive Workplace:

At ENSTAR, we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

Ready to Join Us?

The statements contained in the job description are intended to describe the general nature of tasks and responsibilities. It is not intended to be an exhaustive list of all job duties assigned. Other duties will be assigned as appropriate.

Equal Opportunity Employer, including veteran and disability

For more information, contact Monica Henning in Human Resources at 907-334-7656.