Office Assistant (Anchorage)

ENSTAR Natural Gas Company; Anchorage (AK); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life/AD&D/LTD insurance

Employee assistance program

Job summary

ENSTAR Natural Gas Company seeks a detail-oriented customer service associate in Anchorage, Alaska. You will handle cashiering, deposits, and payments, and assist customers with general inquiries and account questions in a fast-paced environment.

Responsibilities include processing refunds, researching billing discrepancies, and entering data into ENSTAR's CC&B system. You will support various departments and respond to inquiries via phone and email.

Qualifications

• Experience handling customer data with accuracy.
• Strong written and verbal communication abilities.
• Ability to balance cash, deposits, and collections.
• Comfort with a call center environment and email inquiries.

Responsibilities

• Cashiering with balancing and deposits.
• Operate cash machine and manage payments.
• Assist customers with general and account questions.
• Process refunds and adjustments for credit balances.
• Make bank corrections and fix misapplied payments.
• Research, bill, and collect on damage claims.
• Administer Heating Assistance Programs.
• Perform general collection tasks for accounts.
• File and scan documents; handle mail processing.
• Enter applications and changes into CC&B system.
• Initiate work orders for various departments via software.
• Research billing discrepancies and perform account adjustments.

Skills

Excellent organizational skills

Confidential data handling

Interpersonal skills

Multi-tasking

Strong communication

Basic office equipment use

Customer service focus

Active listening

Numerical accuracy

Tools

CC&B software

Job description

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

What You Will Do

• Cashiering; includes balancing and preparing deposits.
• Cash machine operation.
• Provide Payment Queue and switchboard coverage; assist customers with general and account questions.
• Perform credit balance refunds and adjustments.
• Perform bank corrections and research and adjust misapplied or unidentified payments.
• Research, bill, and collect on damage claims.
• Administer various Heating Assistance Programs.
• Perform general collection functions: active and closed accounts and department purchasing.
• File and scan documents.
• Search archives for historical information.
• Process outgoing and returned mail, sort mail, and enter mailing address changes.
• Respond to customer questions and concerns via phone (call center environment) and email correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Cross-train with other department tasks.
• Respond to customer questions and concerns via phone (call center environment), customer service lobby, and through correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Initiate work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system, process work orders for customers.
• Research account and billing discrepancies; perform account adjustments as necessary.

What You Will Bring

• Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
• Basic administrative skills and ability to perform related tasks.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Ability to multi-task in a fast paced environment and to effectively and professionally assist customers in this type of environment.
• Effective oral and written communication skills to effectively communicate policies and procedures to others.
• Ability to use general office equipment such as computer, fax, phone, copier, etc.
• Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
• Ability to convey information clearly, effectively, and professionally.
• Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
• Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

Preferred Skills And Qualifications

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

What We Will Provide

ENSTAR is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect:

• Comprehensive health, dental, prescription, and vision benefits
• 401(k) plan with generous company contribution
• Insurance coverage for Life, AD&D, and Long-Term Disability
• Employee Assistance Program
• Education Assistance Program
• Wellness Program
• Generous leave policies
• A safety-centric culture

Inclusive Workplace

At ENSTAR, we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

The statements contained in the job description are intended to describe the general nature of tasks and responsibilities. It is not intended to be an exhaustive list of all job duties assigned. Other duties will be assigned as appropriate.

Equal Opportunity Employer, including veteran and disability

For more information, contact Monica Henning in Human Resources at 907-334-7656.