Customer Care Associate I – On-site

Marathon Electric LLC; Town of Wausau (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

WEG is seeking a Customer Service Representative I in Wausau, Wisconsin. This on-site role focuses on delivering professional customer service, handling inquiries by phone and email, and supporting order fulfillment processes.

You will interact with Credit, Planning, Shipping, Engineering, and Sales teams to ensure timely responses and accurate orders. The position requires strong communication skills, reliability, and the ability to manage multiple tasks while maintaining data integrity in our

Qualifications

• Respond to routine customer inquiries via phone, email, and other communication channels within established policies and service standards.
• Process customer orders, quotes, and related transactions accurately and efficiently while meeting service expectations.
• Escalate complex inquiries to appropriate internal resources when necessary.
• Maintain accurate customer records and documentation in company systems to ensure data integrity.

Responsibilities

• Deliver professional, courteous customer service and support customer-centric solutions.
• Build positive relationships with customers through timely communication and issue resolution.
• Collaborate with cross-functional teams (Credit, Planning, Shipping, Engineering, Sales) to support customer needs and order fulfillment.
• Assist customers with order status, product availability, shipment tracking, and general account inquiries.

Job description

WEG is seeking a Customer Service Representative I in Wausau, Wisconsin. This on-site role focuses on delivering professional customer service, handling inquiries by phone and email, and supporting order fulfillment processes.

You will interact with Credit, Planning, Shipping, Engineering, and Sales teams to ensure timely responses and accurate orders. The position requires strong communication skills, reliability, and the ability to manage multiple tasks while maintaining data integrity in our