Customer Care Associate — Home Improvement (Flexible)

Lowe's Companies, Inc.; Derby (CT); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee stock purchase program

Associate discount

Track to the Trades program

Job summary

Lowe’s in Derby, CT is seeking a Customer Service Associate to welcome customers and help them find products and services for home improvement needs. You will interact with customers, assist with locating items, and ensure satisfaction by timely delivery and support.

This role offers benefits including health insurance options, tuition assistance, a company-matching 401(k), employee stock purchase program, and an associate discount.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail technology

Reading & arithmetic

Standing / physical stamina

Lifting 25 lbs

Job description

Lowe’s in Derby, CT is seeking a Customer Service Associate to welcome customers and help them find products and services for home improvement needs. You will interact with customers, assist with locating items, and ensure satisfaction by timely delivery and support.

This role offers benefits including health insurance options, tuition assistance, a company-matching 401(k), employee stock purchase program, and an associate discount.