Customer Service Pro for Home Improvement Retail

Lowe's Companies, Inc.; Glen Carbon (IL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Lowe's Associate Discount

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate who welcomes customers and helps them find the right products and services for home improvement needs. You will interact with customers throughout the day, assist with locating merchandise, and ensure all customer needs are met.

The role supports various departments, offers flexible schedules, part-time options, and a path to growth with benefits like health insurance, tuition assistance, a 401(k) match, and an associate discount.

Qualifications

• 6 Months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech

Communication

Multitasking

Tools

Smartphones

Tablets

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate who welcomes customers and helps them find the right products and services for home improvement needs. You will interact with customers throughout the day, assist with locating merchandise, and ensure all customer needs are met.

The role supports various departments, offers flexible schedules, part-time options, and a path to growth with benefits like health insurance, tuition assistance, a 401(k) match, and an associate discount.