Customer Care Associate — Growth & Weekly Pay

Mom; Des Moines (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path from Day 1

Referral bonuses from Day 1

Weekly paychecks

PTO, 401k, and full benefits

Job summary

Mom’s Meals is seeking friendly Customer Service Representatives to be the first point of contact for customers placing meal orders. You will help with inquiries, input orders, and document interactions to ensure accurate client records.

Starting wage is $17.00/hour with weekly pay, PTO, and benefits after 30 days. Work hours Mon-Fri 9:00am-6:00pm, Des Moines address provided, with potential overtime. Start date November 9th.

Qualifications

• High school degree or GED.
• 1 year of previous customer service experience.
• Basic computer proficiency, including experience learning and using software in a work or school setting.
• Clear oral communication skills.
• Ability to deescalate situations and quickly resolve customer complaints.
• Prior experience adhering to company policies and showing core values.

Responsibilities

• Handle inbound and outbound customer service calls with our clients placing their meal order.
• Address questions, and provide exceptional customer service.
• Input order information into the appropriate client order screen.
• Document all conversations with client into client information database.
• Ensure all assigned clients are contacted and have an order on file.
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients.
• Work quickly and efficiently without making the client feel rushed.

Skills

High school

Customer service

Computer proficiency

Oral communication

De-escalation

Policies & values

Education

High school diploma or GED

Tools

CRM systems

Microsoft Outlook

Microsoft Teams

Job description

Mom’s Meals is seeking friendly Customer Service Representatives to be the first point of contact for customers placing meal orders. You will help with inquiries, input orders, and document interactions to ensure accurate client records.

Starting wage is $17.00/hour with weekly pay, PTO, and benefits after 30 days. Work hours Mon-Fri 9:00am-6:00pm, Des Moines address provided, with potential overtime. Start date November 9th.