Bilingual Customer Service Representative

Mom; Des Moines (IA); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path starting Day 1

Referral bonuses starting Day 1

Weekly paychecks

PTO, 401k, & a Full benefits package

Job summary

Mom’s Meals is seeking upbeat bilingual Customer Service Representatives to serve Spanish-speaking customers ordering meals. You’ll be one of the first friendly voices callers connect with and join a mission-driven team. Starting wage is $18.00 per hour, paid weekly, with benefits after 30 days.

Work hours are Monday-Friday, 9:00am-6:00pm, with potential overtime starting at 7:00am. Location: Des Moines, IA.

Qualifications

• Bilingual in Spanish and English (spoken and written).
• High school diploma or GED.
• 1 year of customer service experience.
• Basic computer proficiency and ability to learn software.
• Clear oral communication skills.
• Ability to deescalate situations and resolve complaints.
• Adherence to company policies and showing core values.

Responsibilities

• Handle inbound and outbound customer service calls with clients placing their meal orders.
• Address questions and provide exceptional customer service.
• Input order information into the appropriate client order screen.
• Document all conversations with clients into client information database.
• Ensure all assigned clients are contacted and have an order on file.
• Contact case managers via telephone, email, and/or fax for special situations.

Skills

Bilingual (Spanish/English)

Customer service

Oral communication

De-escalation

Policy adherence

Education

High school diploma or GED

Tools

CRM systems

Microsoft Outlook

Microsoft Teams

Job description

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Bilingual Customer Service Representatives. In this role, you’ll be one of the first friendly voices our Spanish-speaking customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.

The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Address: 7000 Fleur Drive, Des Moines IA 50321

This position will start on Monday, November 9th.

Offer of employment is contingent upon successfully passing a pre-employment drug screen and background check, where permitted by law.

Position Responsibilities may include, but not limited to

• Handle inbound and outbound customer service calls with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed

Required Skills and Experience

• Fluent in Spanish and English (Spoken & Written)
• High school degree or GED
• 1 year of previous customer service experience
• Basic computer proficiency, including experience learning and using software in a work or school setting
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values

Preferred Skills and Experience

• 1 year of previous call center experience
• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
• Previous experience working with HIPAA policies and procedures

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our team members enjoy:

• Free Breakfast & Lunch
• Casual Dress Code
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Weekly paychecks
• PTO, 401k, & a Full benefits package

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.