Customer Care Associate: Dispatch & Client Support

Edison Electric, Inc.; Minneapolis (MN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k) with company match

Short- and long-term disability

Bonus structure

Company vehicle

Education assistance

Growth opportunities

Life insurance

Uniforms

Job summary

Edison Electric, Inc. in Minneapolis, MN seeks a full-time Customer Care Associate. You will answer calls, greet clients, schedule appointments, and dispatch electricians to address electrical issues. This on-site role offers a competitive hourly wage and a comprehensive benefits package including health, dental, and PTO.

Work hours are 7:00 am to 4:00 pm, Monday through Friday, with opportunities for growth and education assistance as part of a positive, team-oriented environment.

Qualifications

• Excellent phone communication and listening skills.
• Administrative skills, organizational abilities, and strong time management.
• Customer service mindset and ability to interact with different kinds of people.

Responsibilities

• Answer phone calls and warmly greet clients.
• Learn about customers' electrical service needs and record client information.
• Schedule appointments and dispatch electricians to jobs.
• Provide exceptional customer service and resolve concerns as they arise.

Skills

Phone communication

Administrative skills

Time management

Customer service mindset

Listening skills

Tools

ServiceTitan CRM

Job description

Edison Electric, Inc. in Minneapolis, MN seeks a full-time Customer Care Associate. You will answer calls, greet clients, schedule appointments, and dispatch electricians to address electrical issues. This on-site role offers a competitive hourly wage and a comprehensive benefits package including health, dental, and PTO.

Work hours are 7:00 am to 4:00 pm, Monday through Friday, with opportunities for growth and education assistance as part of a positive, team-oriented environment.