Customer Care Associate

Edison Electric, Inc.; Minneapolis (MN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k) with company match

Short- and long-term disability

Bonus structure

Company vehicle

Education assistance

Growth opportunities

Life insurance

Uniforms

Job summary

Edison Electric, Inc. in Minneapolis, MN seeks a full-time Customer Care Associate. You will answer calls, greet clients, schedule appointments, and dispatch electricians to address electrical issues. This on-site role offers a competitive hourly wage and a comprehensive benefits package including health, dental, and PTO.

Work hours are 7:00 am to 4:00 pm, Monday through Friday, with opportunities for growth and education assistance as part of a positive, team-oriented environment.

Qualifications

• Excellent phone communication and listening skills.
• Administrative skills, organizational abilities, and strong time management.
• Customer service mindset and ability to interact with different kinds of people.

Responsibilities

• Answer phone calls and warmly greet clients.
• Learn about customers' electrical service needs and record client information.
• Schedule appointments and dispatch electricians to jobs.
• Provide exceptional customer service and resolve concerns as they arise.

Skills

Phone communication

Administrative skills

Time management

Customer service mindset

Listening skills

Tools

ServiceTitan CRM

Job description

• 3134 California St NE suite 126, Minneapolis, MN 55418, USA
• 23.00-28.00 per hour
• Full Time
• We offer fantastic benefits, including health, dental, vision, paid time off (PTO), 401(k) with company match, short- and long-term disability, and more.

If you're a capable problem solver with a knack for connecting with people and a strong desire to do your best, you could be the next full-time Customer Care Associate with Edison Electric Inc.! We're hiring a reliable and positive person to engage with clients, make them feel heard, and dispatch electricians to resolve their electrical issues.

When you join our Minneapolis, MN office, you earn a competitive wage of $23.00 - $28.00/hour. You can take pride in helping others and easing clients' concerns while working in our positive environment and enjoying these excellent benefits and perks:

• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with company match
• Short- and long-term disability
• Bonus structure
• Company vehicle
• Education assistance
• Growth opportunities
• Life insurance
• Uniforms

OUR MISSION

Since 2007, we've proudly served the Twin Cities as a locally owned, independent company, and we treat our team like family. Our culture is centered on valuing and supporting each member of our team. We're committed to providing a workplace where everyone can thrive both professionally and personally. Don't just take our word for it-visit our careers page to hear directly from our employees through their testimonials. They share firsthand how we prioritize work-life balance, ensuring they have time for family events and personal commitments. If you're looking for a company that truly values and invests in its people, join us!

YOUR SCHEDULE

Our Customer Care Associate works from 7:00 am - 4:00 pm, Monday - Friday.

YOUR DAY

In this administrative role, you're the main point of contact for our customers, and you assist them however you can. You answer phone calls, warmly greet clients, and learn about their electrical service needs. Attentively, you record client information, schedule appointments, and efficiently dispatch electricians to jobs. An uplifting attitude and desire to help are must-haves as you make outbound phone calls and respond to service requests from our website. This office position keeps you on your toes as you address concerns, solve problems, and provide exceptional customer service.

REQUIREMENTS

Our ideal candidate is experienced with a CRM like ServiceTitan, but it's not required. Here's what we're looking for:

• Excellent phone communication and listening skills
• Administrative skills, organizational abilities, and strong time management skills
• Customer service mindset and ability to interact with different kinds of people

TAKE OUR CUSTOMER SERVICE EFFORTS TO THE NEXT LEVEL!

Must have the ability to pass a background check and drug screening test.