Customer Care Associate

TEKsystems, Inc.; Dallas (TX); Remote; Full time

Job summary

A leading technology services provider is seeking a passionate Customer Care Associate to join their remote team. The successful candidate will excel in customer service, addressing inquiries and promoting energy efficiency programs. Candidates with strong interpersonal skills and flexibility in work hours are encouraged to apply.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Qualifications

• 1-2 years of customer service experience.
• Ability to multitask and prioritize in a dynamic environment.
• Flexible availability, including evenings and weekends as needed.

Responsibilities

• Answer incoming customer calls accurately and log them.
• Support energy efficiency programs and manage phone lines.
• Handle complaints and provide thoughtful solutions.

Skills

Excellent communication and interpersonal skills

Detail-oriented

Problem-solving skills

Bilingual in English and Spanish

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join Our Team as a Remote Customer Care Associate!

Are you passionate about helping others and making a positive impact on the environment? Our team is looking for a dedicated and enthusiastic Customer Care Associate to join our remote team! If you thrive in a fast-paced environment, love solving problems, and enjoy connecting with people, this could be the perfect opportunity for you.

What You’ll Do:

• Be the friendly voice that answers incoming customer calls and logs them accurately.
• Support multiple energy efficiency programs and seamlessly manage various phone lines.
• Promote participation in programs customers may qualify for—help them save energy and money!
• Resolve inquiries related to products, services, billing, and more.
• Build strong relationships by delivering top-tier customer service.
• Handle complaints with care and offer thoughtful solutions.
• Make outbound calls to schedule appointments, conduct surveys, and share program offerings.
• Follow up on unresolved calls to ensure complete satisfaction.
• Keep customers informed about their application and rebate status.
• Maintain accurate records in our customer database.
• Collaborate with Program Managers, Energy Engineers, and Advisors.
• Communicate with customers via phone, email, and other channels.

What You Bring:

• High school diploma or equivalent (Associate’s degree preferred).
• 1–2 years of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a dynamic environment.
• Detail-oriented, organized, and self-motivated.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong data entry and problem-solving skills.
• Bilingual in English and Spanish? That’s a plus!
• Flexible availability, including evenings and weekends as needed.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 28, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.