Remote Associate Customer Service Representative

CCC Information Services; Sioux Falls (SD); Remote; Full time

Job summary

CCC Information Services is seeking a Remote Associate Customer Service Representative to assist in processing insurance claims through inbound calls and data entry. Candidates will undergo comprehensive training and have access to supportive resources, with no prior insurance or automotive experience required. Competitive hourly wage and opportunities for incentives and promotions based on performance.

Benefits

Benefits available from day one

Promotional opportunities within 6 months

Qualifications

• Strong verbal and written communication skills required.
• Self-motivated with attention to detail.
• Quiet home work environment and high-speed internet connection necessary.

Responsibilities

• Process in-bound telephone calls and vehicle data entry for insurance claims.
• Ensure complete and accurate entry of vehicle information.
• Communicate vehicle value to callers.

Skills

Strong verbal communication

Strong written communication

Attention to detail

Self-motivated

Technical aptitude

Education

High school diploma or equivalent

Job description

Remote Associate Customer Service Representative

Pay $17.00 / hour

Employment type Full-Time

Job Description

Req#: 4pUCP1rqcKp7KbIYZvsemA Prospective candidates will have the opportunity to join a leading technology company that is improving the insurance claims process for millions of people. Employer's award-winning SaaS platform connects more than 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish. Candidates will have access to exceptional support, top-notch training, and world-class Net Promoter and Employee Engagement Scores.

Job Duties:
- Process in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims
- Work primarily with Claims Adjusters from the nation's top insurers
- Ensure that all vehicle information is entered into the system completely and accurately
- Communicate the vehicle value from the database to the caller
- Adhere to attendance, production, quality, and other metric standards

Qualifications:
- No prior insurance or automotive experience required
- High school diploma or equivalent
- 1-2 years prior customer service experience required
- Strong verbal and written communication skills
- Self-motivated with attention to detail
- Possess a positive attitude and desire to provide outstanding customer service
- Strong technical aptitude
- Ability to work independently
- Quiet and professional home work environment free of distractions
- High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

Additional Information:
- Starting wage is $17.00 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance
- This opportunity requires no selling or collections, benefits available from day one, and promotional opportunities within 6 months dependent upon performance.

About the company

CCC Information Services powers digital transformation for the insurance and automotive industries with our AI, IoT, and workflow solutions.

Notice

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