Full Time Senior Customer Service Associate - 100% Remote

Breakthru Beverage Group; Greenville (SC); Remote; Full time

Job summary

A leading beverage distribution company is seeking a Senior Customer Care Associate to provide exceptional service in a call center environment. The role involves managing orders for key accounts, resolving customer inquiries, and maintaining high standards of customer service. Candidates should have a relevant degree and experience in customer service, with a proactive approach to multi-tasking and problem-solving. This remote position requires applicants to reside in designated states.

Qualifications

• Bachelor's degree and/or equivalent training and work experience required.
• Minimum of 1 year experience in customer service role.
• Proficient in PC skills, including MS Office.

Responsibilities

• Manages and processes orders for Key Accounts.
• Resolves customer inquiries using multiple support tools.
• Builds relationships to ensure VIP customer service.

Skills

Customer Service

Communication Skills

Analytic Skills

Problem-solving Skills

Education

Bachelor's degree in related field

Tools

MS Office

Job description

Time Type

Full time

Remote Type

Job Family Group:

Sales

Position Summary

Job Description Summary:

The Senior Customer Care Associate 1 is responsible for providing world class service in a leading edge call center environment by processing VIP orders, working closely with the markets to resolve customer issues and resolving customer inquiries in a courteous, timely, accurate, and professional manner to support the sale and marketing of our suppliers to our key accounts from chain and national customers.

Position Hours : 11:30 AM -8:00 PM EST Monday - Friday

• Employees applying for this role must reside in one of the states below:
  
  

The position is 100% Remote however you must reside in one of the states below and be able to commute to an office if needed.

Illinois

Maryland

Arizona

California

Colorado

Connecticut

Delaware

Florida

Minnesota

Nevada

South Carolina

Virginia

Washington D.C.

Wisconsin

Missouri

Job Description

Job Responsibilities:

Manages and processes orders for Key Accounts received from chain and national buyers.

• Utilizes 3rd party systems to retrieve orders.
• Works closely with the markets to ensure VIP customers have proper pricing and credits.
• Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
• Ensure customer inquiries are successfully resolved using multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
  
  

Maintain world class standard of customer service.

• Successfully perform against department scorecards and metrics.
• Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
• Have world-class customer relations by developing a rapport and actively listening to gain more information where necessary to provide consultative support and recommendations.
• Identify and evaluate opportunities to increase customer retention, maintain customer confidence, protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
  
  

Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications

• Bachelor’s degree in related field and/or equivalent training and work experience
• Minimum of 1 years’ experience in a customer service role
• Proficient PC skills using MS Office and other various computer programs including presentation software
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• Analytic and Reporting skills
• Utilize sound judgement and problem-solving skills
• Ability to work in fast-paced, high-volume, team environment
  
  

Preferred Qualifications

• Experience in consumer products or distribution industry
  
  

Physical Requirements

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone
  
  

Competencies

• Accountable for results which impact the department.
• Selects best option from a set of defined procedures/ solutions using common sense and experience of similar situations.
  
  

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Compensation: $20.00/HR (Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience.)

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call [phone] and let us know the nature of your request and your contact information.