Full Time Senior Customer Service Associate - 100% Remote

Lensa; Las Vegas (NV); Remote; Full time

Job summary

Join a leading beverage distributor as a Senior Customer Service Associate in a fully remote position. You will provide exceptional service by managing orders, resolving customer inquiries, and ensuring sales accuracy. The role requires strong communication and problem-solving skills, alongside a minimum of one year in customer service. Enjoy a competitive salary and the opportunity to work from anywhere within specified states.

Qualifications

• At least 1 year of customer service experience.
• Ability to work in a fast-paced, high-volume environment.
• Results-oriented mindset.

Responsibilities

• Manage and process orders for Key Accounts.
• Ensure sales are captured by entering orders accurately in SAP.
• Resolve customer inquiries using multiple support tools.

Skills

Strong communication skills

Analytic skills

Problem-solving

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

MS Office

SAP

Job description

Full Time Senior Customer Service Associate - 100% Remote

Be among the first 25 applicants. Lensa partners with DirectEmployers to promote this job for Breakthru Beverage Group.

Time Type: Full time

Remote Type: Remote

Job Family Group: Sales

Job Description Summary

Position Summary: The Senior Customer Care Associate 1 is responsible for providing world-class service in a leading-edge call center environment by processing VIP orders, working closely with the markets to resolve customer issues, and responding to customer inquiries in a courteous, timely, accurate, and professional manner to support the sale and marketing of our suppliers to key accounts from chain and national customers.

Position Hours: 11:30 AM - 8:00 PM EST, Monday - Friday

Residency Requirements

The position is 100% remote; however, applicants must reside in one of the following states and be able to commute to an office if needed: Illinois, Maryland, Arizona, California, Colorado, Connecticut, Delaware, Florida, Minnesota, Nevada, South Carolina, Virginia, Washington D.C., Wisconsin, Missouri.

Job Responsibilities

• Manage and process orders for Key Accounts received from chain and national buyers.
• Utilize third-party systems to retrieve orders.
• Work closely with markets to ensure VIP customers have proper pricing and credits.
• Ensure sales are captured by responding to customers and entering orders accurately in SAP.
• Resolve customer inquiries using multiple support tools, including SAP and contacting relevant business units.

Maintain a world-class standard of customer service, meet department metrics, build relationships with customers, and provide consultative support and recommendations.

Minimum Qualifications

• Bachelor’s degree or equivalent experience
• At least 1 year of customer service experience
• Proficient in MS Office and other computer programs
• Strong communication skills and results-oriented mindset
• Ability to multitask, work independently or in a team, and meet deadlines
• Analytic and reporting skills
• Sound judgment and problem-solving skills
• Ability to work in a fast-paced, high-volume environment

Preferred Qualifications

• Experience in consumer products or distribution industry

Physical Requirements

• Regularly required to stand, sit, talk, hear, and operate a computer and telephone

Competencies

• Accountability for results impacting the department
• Ability to select the best option from procedures using common sense and experience

This job description summarizes typical functions and may vary. Responsibilities may differ per individual.

Compensation: $20.00/hour. Salary offers are based on internal equity, market data, skills, and experience.

Breakthru Beverage Group is an equal opportunity employer. For accommodations, contact [phone] or [e-mail].