Customer Service Associate-Bilingual*

Farmers Group Inc.; Wisconsin; Remote; Full time

Job summary

A leading insurance provider is seeking a bilingual Customer Service Associate for their claims contact center in Wisconsin. You will assist customers in filing insurance claims, provide information on the claims process, and ensure that customer interactions are well documented. This role offers competitive pay and a supportive work environment focused on employee well-being. Candidates with prior customer service experience are encouraged to apply.

Benefits

Competitive salary

Bonus opportunity

401(k)

Medical

Vision

Health Savings and Flexible Spending Accounts

Qualifications

• Must be bilingual in English and Spanish to be considered.
• Customer service experience preferred.

Responsibilities

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information.
• Provides customers with an explanation of the claim process.

Skills

Customer Service

Bilingual English and Spanish

Education

High School Diploma or equivalent

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check outwww.Farmers.com/careers/corporate and be sure to follow us on Instagram , LinkedIn , and TikTok .

Workplace: Remote - Iowa, Ohio, Pennsylvania, Wisconsin ( #LI-Remote )

• Training - 3 weeks, Monday-Friday 7:00am-3:30pm CT
• Department hours - Monday-Friday 7:00am-6:00pm CT
• Pay - $17.76-$20.12/hour, based on applicable experience and geographic location
• Must be bilingual in English and Spanish to be considered

Job Summary

• The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim.
• Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.

Essential Job Functions

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Experience Requirements

• Customer Service Experience preferred.

Education Requirements

• High School Diploma or equivalent required.
• Insurance Adjusters License may be required in states where applicable.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Job Location(s): Iowa, Ohio, Pennsylvania, Wisconsin

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email:[e-mail]