Associate Customer Service Representative

Symetra; United States; Remote; Full time

Job summary

An established industry player is seeking an Associate Customer Service Representative to join their dynamic service team. This role is perfect for those who thrive in a fast-paced environment and enjoy helping others. You will be the voice of the company, assisting customers with their inquiries and ensuring their needs are met with urgency and accuracy. With opportunities for growth and a commitment to inclusion, this position offers a chance to make a meaningful impact while building a long-term career in the financial services sector. Join a forward-thinking company dedicated to empowering financial freedom for all!

Qualifications

• 1+ year call center experience preferred, with strong customer service skills.
• Technical savviness and ability to learn systems quickly.

Responsibilities

• Answer incoming calls from agents and customers, assisting with inquiries.
• Process transactions and maintain service level agreements with urgency.

Skills

Customer Service Orientation

Communication Skills

Problem Solving

Multi-tasking

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Symetra has an exciting opportunity to join our service team as an Associate Customer Service Rep!

About the role

Are you looking to build a long-term career? Do you love helping others? If you answered yes, then read on about the exciting Associate Customer Service Representative opportunities at Symetra. As a Representative, you'll support our Life & Retirement division's call center where you'll play a key role in assisting our customers and in the overall success of Symetra. This position is available nationwide.

What you'll do in this role

• Answer incoming phone calls from agents and customers.
• Assist with a variety of inquiries, including status on pending new business applications and pending in-force transactions.
• Help with specific in-force policy questions, product information, current rates, and service issue resolution.
• Process and maintain department SLAs by processing basic transactions and servicing customer requests with a sense of urgency and accuracy.
• Navigate multiple administrative systems in support of our New Business, Claims, and In-force Back Office work ensuring you have an understanding and knowledge of processes and procedures.
• Keep and document detailed and concise notes on all interactions.
• Perform additional tasks or responsibilities at the request of management.

Compensation

Hourly Salary Range: $22.00 - $29.98 plus eligibility for annual bonus program.

Who you are

• High school diploma or equivalent combination of education and work experience required.
• 1+ year Call center experience; managing large amounts of inbound calls strongly preferred.
• Insurance or finance industry experience strongly preferred.
• Outstanding customer service orientation, sense of urgency, and a high level of personal integrity.
• Identify customers’ needs, clarify information, research every issue, and provide solutions.
• Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers.
• Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment where change and ambiguity are the norm.
• Ability to handle multiple responsibilities and priorities concurrently.
• Technical savviness and the ability to learn systems quickly.
• Proficient in MSFT Suite.
• Ability to problem solve, think quickly, and multi-task.
• Strong communication skills and a stickler for attention to detail.
• At ease on the phone with both outbound and incoming calls.
• Maintain records of all conversations in our database in a comprehensible way.

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency, and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

www.symetra.com/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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