Customer Care Assistant

NXT Recruitment LTD; Kentucky; On-site; USD 35,000 - 38,000; Full time

Job summary

NXT Recruitment is partnering with a well-established business to recruit a Customer Care Assistant in Carlisle. You will be the first point of contact for customers, handling enquiries, resolving issues, and collaborating with internal teams to deliver an outstanding service. Full training and support are provided.

The role suits those with customer service experience or those seeking a trainee pathway. A 40-hour week, Monday to Friday, in a permanent full-time position with salary

Qualifications

• Previous customer service or customer-facing experience is preferred.
• GCSEs (or equivalent), including English and Maths.
• Experience using CRM or customer management systems.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Manage customer queries from initial contact through to resolution.
• Follow up on outbound customer communications.
• Liaise with internal departments to resolve customer issues efficiently.
• Produce customer reports accurately and within required deadlines.

Skills

Excellent written communication

Verbal communication

Problem solving

Organisation

CRM experience

Customer service

Education

GCSEs including English and Maths

NVQ or equivalent in Customer Service

Tools

CRM software

Job description

Location: Carlisle (Rural)
Salary: £26,000 - £28,000 per annum (dependent on experience)
Job Type: Full Time
Contract Type: Permanent
Hours: 40 hours per week, Monday to Friday

Overview

NXT Recruitment is working in partnership with a well-established and highly respected business to recruit a Customer Care Assistant.

This is an excellent opportunity to join a successful organisation that prides itself on delivering exceptional customer service. Whether you already have customer service experience or are looking to develop your career through a trainee pathway, full training and ongoing support will be provided.

The successful candidate will act as the first point of contact for customers, taking ownership of enquiries, resolving issues efficiently, and working closely with internal departments to deliver an outstanding customer experience.

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email
• Manage customer queries from initial contact through to resolution
• Follow up on outbound customer communications
• Manage shared mailboxes and ensure all enquiries are responded to within agreed service levels
• Liaise with internal departments to resolve customer issues efficiently
• Investigate and manage customer discrepancies
• Resolve customer queries at the first point of contact wherever possible
• Produce customer reports accurately and within required deadlines
• Maintain accurate records of all customer interactions and case updatesDeliver a consistently high standard of customer service while building positive customer relationships

Requirements

• Previous customer service or customer-facing experience is preferred
• Excellent written and verbal communication skills
• Professional and confident telephone manner
• Strong problem-solving skills with the ability to prioritise and resolve issues effectively
• Highly organised with excellent attention to detail
• Ability to manage multiple tasks within a fast-paced environment
• Positive attitude with a customer-focused approach
• Ability to communicate effectively with customers and colleagues at all levels
• GCSEs (or equivalent), including English and Maths
• Experience using CRM or customer management systems
• NVQ or equivalent qualification in Customer Service or a related discipline

NXT Recruitment Limited acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role, you accept the terms of our Privacy Notice, which can be found on our website.