Customer Services Executive

Bowers Group; Sheffield (TX); On-site; USD 29,000 - 38,000; Full time

Job summary

Bowers Group in Sheffield is seeking a Customer Services Executive to join our team. You will be the voice of our customers, processing sales orders and supporting export documentation to keep orders moving.

Reporting to the Customer Services Team Leader, you’ll handle enquiries, update customers on orders, pricing, and availability while maintaining accurate records and collaborating with internal and external partners.

Qualifications

• Previous experience in a customer service or similar role.
• Confident verbal and written communication.
• Highly organised with ability to manage varied workload.
• Experience with ERP, export documentation advantageous.

Responsibilities

• Process sales orders from receipt to despatch.
• Respond to customer enquiries and provide updates on orders, pricing and availability.
• Arrange despatch and prepare export documentation.
• Support key accounts and manage customer complaints.
• Maintain accurate customer records and sales/shipping documentation.

Skills

Customer service

Communication

Organisational skills

CRM systems

Microsoft Office

Problem solving

Tools

ERP systems

Job description

Sheffield

Customer Services Executive x3

Full-time / Permanent

Be the voice of our customers and play a key role in keeping our orders moving

Are you passionate about delivering outstanding customer service and looking for a role where you can make a real difference? We’re looking for a Customer Services Executive to join our team in Sheffield.

Reporting to the Customer Services Team Leader, you’ll provide a high standard of customer service while supporting the smooth and accurate administration of our UK and export sales orders. You’ll be a key point of contact for customers, handling enquiries, providing updates, supporting key accounts and ensuring orders progress efficiently from receipt through to despatch.

Your day-to-day role will involve processing sales orders, responding to customer enquiries, providing information on orders, pricing and availability, arranging despatch and preparing export documentation. You’ll also support key accounts, manage customer complaints and work with colleagues across the business and external partners to resolve issues and keep orders moving.

You’ll be responsible for maintaining accurate customer records and sales, shipping and customs documentation, as well as using internal and external systems to support the order process. You’ll also provide general administrative support to the Customer Services team as required.

You’ll have previous experience in a customer service or similar customer-facing role, with confident verbal and written communication skills. You’ll be highly organised, detail-focused and comfortable managing a varied workload while working to deadlines.

You’ll enjoy solving problems, building positive relationships and getting things right first time. Good IT skills, including Microsoft Office and CRM systems, are essential. Experience with ERP systems, export customers or export documentation would be advantageous.

Above all, we’re looking for someone who is customer-focused, proactive and resilient, with a genuine commitment to delivering an excellent customer experience.

Please note that you must have the Right to Work in the UK, as we are unable to offer visa sponsorship for this role.