Customer Service Advisor (Fixed Term Contract)

Capita; United States; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Fully remote

Holiday allowance 23 days rising to 27

Company pension and life assurance

Job summary

Capita is hiring a Customer Service Advisor for a fully remote, fixed-term contract until 31 March 2027. The role involves handling high volumes of inbound calls, resolving enquiries with accuracy and care, and updating customer records. Candidates should have strong communication, reliability, and data protection awareness.

Starting dates available in September and October. The role offers a basic salary of £26,227.50 with benefits including generous holiday, pension, and voluntary perks.

Qualifications

• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Ability to explain complex information in plain English.
• High levels of accuracy and attention to detail.
• Experience working in a fast-paced, target-driven call centre environment.
• Proficiency in using multiple computer systems and databases simultaneously, alongside an understanding of confidentiality, data protection, and security procedures.

Responsibilities

• Handle a high volume of inbound customer calls, providing a professional and efficient service.
• Support customers with a range of enquiries, taking ownership to resolve issues and provide effective solutions.
• Update and maintain accurate customer records across internal systems.
• Verify customer identities in line with security and data protection procedures.
• Investigate customer accounts to resolve discrepancies and deliver positive outcomes.
• Guide customers through relevant processes and updates while contributing to continuous service improvements.

Skills

Excellent communication

Active listening

Customer service

Plain English

Attention to detail

Call centre experience

Job description

Are you passionate about helping customers and providing clear, accurate guidance? As a Customer Service Advisor, you'll support customers over the phone with a wide range of enquiries. You'll play an important role in resolving queries, explaining complex information, and delivering excellent customer service while working in line with data protection and security requirements. This role is fully remote.

This is a fixed-term contract until the 31st March 2027, working full time hours (Monday-Friday, 37.5 hours)

We have several start dates available. If you are shortlisted, we'll discuss your availability during your initial call:

• 14th September
• 21st September
• 12th October

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

What you'll be doing

• Handle a high volume of inbound customer calls, providing a professional and efficient service.
• Support customers with a range of enquiries, taking ownership to resolve issues and provide effective solutions.
• Update and maintain accurate customer records across internal systems.
• Verify customer identities in line with security and data protection procedures.
• Investigate customer accounts to resolve discrepancies and deliver positive outcomes.
• Guide customers through relevant processes and updates while contributing to continuous service improvements.

What we're looking for

• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Ability to explain complex information in plain English.
• High levels of accuracy and attention to detail.
• Experience working in a fast-paced, target-driven call centre environment.
• Proficiency in using multiple computer systems and databases simultaneously, alongside an understanding of confidentiality, data protection, and security procedures.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What's in it for you?

• A basic salary of £26,227.50
• 23 days´ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• The flexibility of working from home
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks´ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]