(fluent English & French) Customer Support Consultant (EU, Remote)

SupportYourApp; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Гибкий график

Полностью удаленная работа

Инклюзивная международная среда

Бонус за рекомендацию друзей

Баланс нагрузки и личного времени

Нет учёта времени

Поддержка руководства

Развитие и самообразование

Job summary

SupportYourApp ищет консультанта по поддержке клиентов: вы будете отвечать на запросы клиентов по электронной почте, чату и звонкам, помогать решать проблемы и поддерживать высокий уровень сервиса в многоязычной среде.

Работа удаленная с гибким графиком, оплата в долларах США и возможность развития в международной команде. Компания ценит инициативу, обучение и баланс между проектной нагрузкой и личным временем.

Qualifications

• 6–12 месяцев опыта в поддержке клиентов
• Свободное владение французским и английским (C1+).
• Сильное аналитическое мышление и навыки исследования
• Активная и ответственная позиция
• Домашнее рабочее место с 8 ГБ ОЗУ и устойчивым интернетом

Responsibilities

• Обеспечение поддержки клиентов по электронной почте, чатам и звонкам.
• Следование внутренним процедурам и SOPs.
• Сотрудничество с внутренними командами для эффективного решения проблем.
• Обработка конфиденциальных данных с соблюдением безопасности.
• Применение лучших практик по удовлетворенности клиентов.
• Поддержание понимания решений клиента и целей KPI.
• Коммуникация с разработчиками и кросс-функциональными специалистами.

Skills

Французский язык

Английский язык

Аналитическое мышление

Навыки исследования

Положительный подход

Job description

Описание: Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

Задачи:

• Deliver outstanding customer support via emails, chats and calls;
• Follow internal procedures and SOPs;
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Требования:

• Fluency in French and English (C1 or higher), both spoken and written;
• At least 6-12 months of experience in customer support;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Условия:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.