Customer success manager in social entertainment

Social Discovery Group; United States; A distancia; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation days 28

Wellness days

Referral bonuses up to 5000 USD

Training funding 50%

Health benefits up to 1000 USD/yr

Workplace equipment reimbursement

Corporate discounts for English

Descripción de la vacante

Social Discovery Group (SDG) seeks a customer support specialist to consult with users, respond swiftly to inquiries, and resolve issues to retain customers. You will promote SDG websites and uphold high service standards while engaging with international clients.

Remote full-time role offering a day shift 11:00–20:00 UTC+0, with Wednesday and Thursday off. The company provides bonuses, training support, health benefits, and generous vacation days, with additional perks for referrals.

Formación

• You are fluent in English.
• You have experience working with international customers.
• You have fast typing skills in English.
• You are a quick learner and can absorb large volumes of information.
• You can psychologically analyze people and are sensitive to their emotions.
• You can navigate difficult situations and adapt to fluctuating circumstances.
• You can propose professional solutions to complicated cases.
• You are stress resistant, energetic, and proactive.
• Bonus: Japanese, Spanish or Chinese would be a plus.

Responsabilidades

• Consulting our customers on all raised questions related to our websites.
• Working timely, speedily, and effectively with customer requests.
• Resolving all customer issues with the goal of customer retention.
• Promoting our websites to the customers upon opportunity.
• Maintaining a high level of service quality.

Conocimientos

Fluent English

International customers

Fast English typing

Quick learner

Emotional intelligence

Stress resistant

Can-do attitude

Descripción del empleo

Описание:

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.

Задачи:

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily, and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

Требования:

• You are fluent in English
• You have experience working with international customers
• You have fast typing skills in English
• You are a quick learner, and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstancesabs
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic, and never hesitant to show initiative
• You have a ‘can-do’ attitude, and you believe that ‘everything is possible’
• You can provide an outstanding quality service
• Будет плюсом: Japanese, Spanish, Chinese would be considered a benefit

Условия:

• REMOTE OPPORTUNITY to work full-time
• Convenient day shift 11 am to 8 pm UTC+0 (Wednesday and Thursday off)
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment
• Vacation 28 calendar days per year 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
• Bonuses up to $5000 for recommending successful applicants for positions in the company
• 50% payment for professional training, international conferences, and meetings
• Corporate discount for English lessons
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
• Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.