Customer Care Agent

Bright Bridge Group; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Agent, where your problem-solving skills and empathy can shine. In this dynamic role, you'll be the first point of contact for customers, helping them navigate their inquiries with professionalism and care. With a supportive team-oriented culture, you'll have the opportunity to grow your career while making a positive impact on customer experiences. Enjoy competitive pay, performance-based bonuses, and comprehensive health benefits for you and your family. If you thrive in a fast-paced environment and love connecting with people, this role is perfect for you.

Benefits

Competitive Pay

Performance-Based Bonuses

Paid Time Off

Health Benefits

Dental Benefits

Vision Benefits

Career Advancement Opportunities

Supportive Team Culture

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to connect with people and remain calm under pressure.

Responsibilities

• Be the friendly voice customers hear when they need help.
• Listen to customer concerns and deliver thoughtful solutions.

Skills

Verbal Communication

Written Communication

Problem-Solving

Empathy

Education

High School Diploma or Equivalent

Tools

CRM Systems

Email Platforms

Chat Platforms

Job description

Are you someone who thrives on solving problems and making people smile? Then you might be the Customer Care Agent we're looking for. In this role, you'll be the first point of contact for our customers—guiding them, supporting them, and turning everyday interactions into exceptional experiences.

What You’ll Do as a Customer Care Agent:

• Be the friendly and professional voice (or message) customers hear when they need help.

• As a Customer Care Agent, you’ll listen to customer concerns and deliver timely, thoughtful solutions.

• Handle inquiries through phone, email, or chat with empathy and accuracy.

• Maintain detailed and accurate records of all customer interactions.

• Work closely with other Customer Care Agents and team leads to ensure a smooth service experience.

• Identify patterns and share insights that help improve the customer journey.

What You Bring to the Table as a Customer Care Agent:

• A natural ability to connect with people and remain calm under pressure.

• Strong verbal and written communication skills—a must for any great Customer Care Agent.

• A knack for problem-solving with a customer-first mindset.

• Comfort with digital tools such as email, CRM systems, and chat platforms (training provided).

• A high school diploma or equivalent; prior experience as a Customer Care Agent is a plus but not required.

• Flexibility with scheduling, including the potential for evenings or weekends.

Why You'll Love Being a Customer Care Agent Here:

• Competitive pay plus performance-based bonuses

• Paid time off to recharge and relax

• Health, dental, and vision benefits for you and your family

• Opportunities for career advancement—many of our top leaders started as Customer Care Agents

• A supportive, team-oriented culture where your contributions are valued