Customer Care Agent

Bright Bridge Group; Cincinnati (OH); On-site; USD 33,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Care Agent who thrives on solving problems and making people smile. In this role, you'll be the first point of contact for customers, guiding them and turning everyday interactions into exceptional experiences. You'll handle inquiries through various channels with empathy and accuracy, while maintaining detailed records. This position offers competitive pay, performance-based bonuses, and opportunities for career advancement in a supportive, team-oriented culture. If you're passionate about customer service and eager to make a difference, this role is perfect for you.

Benefits

Paid Time Off

Health Benefits

Dental Benefits

Vision Benefits

Performance-Based Bonuses

Career Advancement Opportunities

Qualifications

• Natural ability to connect with people and remain calm under pressure.
• Strong verbal and written communication skills.

Responsibilities

• Be the friendly voice customers hear when they need help.
• Listen to customer concerns and deliver timely solutions.

Skills

Verbal Communication

Written Communication

Problem-Solving

Customer Service

Education

High School Diploma or Equivalent

Tools

CRM Systems

Email

Chat Platforms

Job description

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Are you someone who thrives on solving problems and making people smile? Then you might be the Customer Care Agent we're looking for. In this role, you'll be the first point of contact for our customers—guiding them, supporting them, and turning everyday interactions into exceptional experiences.

What You’ll Do as a Customer Care Agent:

1. Be the friendly and professional voice (or message) customers hear when they need help
2. Listen to customer concerns and deliver timely, thoughtful solutions
3. Handle inquiries through phone, email, or chat with empathy and accuracy
4. Maintain detailed and accurate records of all customer interactions
5. Work closely with other Customer Care Agents and team leads to ensure a smooth service experience
6. Identify patterns and share insights that help improve the customer journey

What You Bring to the Table as a Customer Care Agent:

1. A natural ability to connect with people and remain calm under pressure
2. Strong verbal and written communication skills
3. A knack for problem-solving with a customer-first mindset
4. Comfort with digital tools such as email, CRM systems, and chat platforms (training provided)
5. A high school diploma or equivalent; prior experience as a Customer Care Agent is a plus but not required
6. Flexibility with scheduling, including the potential for evenings or weekends

Why You'll Love Being a Customer Care Agent Here:

• Competitive pay plus performance-based bonuses
• Paid time off to recharge and relax
• Health, dental, and vision benefits for you and your family
• Opportunities for career advancement—many of our top leaders started as Customer Care Agents
• A supportive, team-oriented culture where your contributions are valued

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Internet Publishing

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