Call Center Customer Service Agent-7

Fifth Third Bank; Cincinnati (OH); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading bank is seeking a customer service representative for solar and home improvement loans. This role involves handling inquiries, providing support, and ensuring a positive customer experience. Candidates should possess strong communication skills and be able to multitask effectively. Bilingual skills in English and Spanish are preferred. Remote work is possible, and applicants must have a high school diploma and call center experience.

Qualifications

• At least six months of recent call center experience.
• Ability to multitask while providing accurate and efficient service.

Responsibilities

• Answer all incoming calls promptly, professionally, and friendly.
• Provide excellent service by answering questions and assisting with support.

Skills

Bilingual

Communication

Organizational Skills

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: This person will be the first point of contact for customers with inquiries, concerns, or requests regarding their solar and home improvement loans. The role requires professionalism and the ability to deliver world-class customer service.

Responsible and accountable for risk management by communicating openly, raising concerns, and following policies and procedures. Always act in the best interest of customers and colleagues to ensure a positive experience. Operate within the Bank's risk appetite, and identify, assess, manage, monitor, and report risks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer all incoming calls promptly, professionally, and friendly, identifying the caller's needs
• Provide excellent service by answering questions and assisting with support related to solar systems or loan applications
• Help customers with payment and billing inquiries
• Coordinate with internal departments as necessary
• Follow up on customer interactions
• Perform customer identity verifications
• Document interactions with clear and detailed notes
• Follow all Dividend policies and procedures
• Perform other duties as assigned

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Bilingual in English and Spanish preferred but not required
• Availability to work evenings and weekends; remote work possible (position based in San Diego, CA)
• At least six months of recent call center experience
• High school diploma or equivalent
• Ability to multitask while providing accurate and efficient service
• Strong communication skills and positive attitude
• Organizational skills and ability to prioritize tasks
• Experience with CRM systems (Salesforce preferred)
• Data-driven and analytical mindset
• Ability to work independently
• Excellent interpersonal and communication skills