Customer Care Agent for a Healthcare Company with English and French

Convergys; Mission (KS); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate Customer Care Agent to join their dynamic team. In this role, you will be the face of the company, assisting consumers with their inquiries and concerns. Your fluency in both English and French will be vital as you engage with a diverse clientele. With a focus on empathy and effective communication, you will help enhance the customer experience while developing your skills in a supportive environment. This position offers the chance to make a meaningful impact in the lives of others while enjoying competitive benefits and opportunities for career growth.

Benefits

Competitive salary

Fully covered medical plan

Transportation allowance

Life insurance

Career development opportunities

Annual awards and recognition events

Holiday pay

Team and company events

Qualifications

• Empathetic and emotionally intelligent with strong communication skills.
• Fluency in both English and French is essential for this role.

Responsibilities

• Act as a trusted friend to consumers, handling complaints and providing information.
• Use active listening to understand consumer issues and improve support services.

Skills

Empathy and emotional management skills

Fluency in English

Fluency in French

Strong communication skills

Active listening

Typing and computer skills (MS Office)

Organized and analytical

Team player

Education

High school diploma

Tools

MS Office

Job description

Customer Care Agent for a Healthcare Company with English and French is loaded

Customer Care Agent for a Healthcare Company with English and French

Apply at: BGR Sofia - Advance Business Center | Full time | Posted 2 Days Ago | Job Requisition ID: R1614130

Job Title: Customer Care Agent for a Healthcare Company with English and French

Job Description

We keep growing!

Our brand-new client is a science-led global healthcare company dedicated to improving human life by helping people do more, feel better, and live longer.

Looking for a role where you can truly help people? Join our Customer Care team working with a global healthcare brand. If you’re empathetic and have excellent English and French skills, you might be perfect for this role. Apply now!

Your typical day:

As a representative of the brand, you will be the face of the company to consumers. Whether handling complaints, providing helpful information, or engaging on social media, Consumer Care specialists aim to make life easier for consumers, acting as trusted friends.

You will use active listening and conversational skills to understand consumer issues efficiently. Special attention will be given to sensitive contacts and cases. Develop expertise in our product portfolio and understand consumer expectations for each product and category. We encourage proactive participation to improve our support services.

Requirements:

• Empathy and emotional management skills
• Fluency in English and French, both written and verbal
• Strong communication skills, active listening
• Experience in a customer experience center is a plus
• Good typing and computer skills (MS Office)
• Organized, decision-maker, analytical
• Team player with a positive attitude
• High school diploma

Benefits:

• Competitive salary
• Potential for remote work
• Fully covered medical plan
• Transportation allowance and life insurance
• Career development opportunities
• Annual awards and recognition events
• Holiday pay
• Team and company events

Join us and experience a transformative career

We are a global leader in technology and services, powering the brands of the future. We support well-known brands worldwide, helping them improve their operations with innovative technology and integrated solutions across over 70 countries. We have been recognized as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location: BGR Sofia - Advance Business Center

Language Requirements: French

Time Type: Full time

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