CRC Benefits - Customer Service Representative (Remote / Temporary)

CRC Group; United States; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D insurance

401(k) with company match

Paid time off

New parent leave

Job summary

CRC Group is seeking a customer service professional for a 6‑month assignment to support busy periods. The role involves entering and maintaining customer data, contacting clients by phone or email, and handling inquiries with accuracy.

The position operates on a hybrid schedule with typical daytime hours in the United States, and requires fluent English. Ideal candidates have 2+ years of customer service experience, strong attention to detail, and solid Microsoft Office and data entry skills to

Qualifications

• HS Diploma or GED equivalent.
• Demonstrated professional verbal and written communication skills.
• Excellent attention to detail.
• 2+ years of customer service experience with outstanding retention skills.
• Microsoft Office skills.
• Strong data entry skills.

Responsibilities

• Enter, update, and maintain customer information in company systems.
• Contact customers via phone or email.
• Respond to customer inquiries and resolve routine questions or concerns.
• Maintain accurate records of customer interactions.
• Work on projects as assigned.

Skills

Verbal communication

Written communication

Data entry

Attention to detail

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

This temporary role supports our team during our busiest time of year by providing excellent customer service, assisting with high client contact projects, and ensuring the accuracy and integrity of company information.

Assignment Details

• Full‑time position – up to 6‑month assignment depending on business needs
• Typical hours: 8:00–17:00, Monday through Friday
• Possible overtime hours may be required
• Hybrid schedule: work from the office on some days and collaborate remotely via video and screen sharing on off‑office days
• Work shift: 1st Shift (United States)
• Language fluency required: English

Responsibilities

• Enter, update, and maintain customer information in company systems
• Contact customers via phone or email
• Respond to customer inquiries and resolve routine questions or concerns
• Maintain accurate records of customer interactions
• Work on projects as assigned

Required Qualifications

• HS Diploma or GED equivalent
• Demonstrated professional verbal and written communication skills
• Excellent attention to detail
• 2+ years of customer service experience with outstanding retention skills
• Microsoft Office skills
• Strong data entry skills

Benefits

Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

EEO Statement

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law. Pay Transparency Nondiscrimination Provision. E-Verify.