Customer Care Admin & Operations Coordinator

Wesco; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Wesco in the United States is seeking an Administrator - Customer Care to handle daily administrative tasks across assigned locations, ensuring efficiency and cost-effectiveness while serving customers.

You will support Sales teams, maintain reports, process transactions, handle branch audits, and assist in training staff, with a focus on accuracy, teamwork, and professional communication.

Qualifications

• High School Degree or Equivalent; Associate's degree preferred.
• Administrative experience.
• Strong computer skills including Microsoft Office.
• Ability to multi-task.
• Strong verbal and written communication skills.
• Team-oriented with attention to detail.

Responsibilities

• Performs daily administrative functions per process maps.
• Updates and generates reports, reconciles daily transactions, and assists in customer service.
• Responds to submittals within Sales Portal within specified time periods.
• Maintains branch audit and compliance steps per guidelines.
• Documents KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.

Skills

Administrative experience

Multi-tasking

Verbal & written communication

Microsoft Office

Attention to detail

Team player

Education

High School diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Wesco in the United States is seeking an Administrator - Customer Care to handle daily administrative tasks across assigned locations, ensuring efficiency and cost-effectiveness while serving customers.

You will support Sales teams, maintain reports, process transactions, handle branch audits, and assist in training staff, with a focus on accuracy, teamwork, and professional communication.