Administrator - Customer Care

Wesco; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Wesco in the United States is seeking an Administrator - Customer Care to handle daily administrative tasks across assigned locations, ensuring efficiency and cost-effectiveness while serving customers.

You will support Sales teams, maintain reports, process transactions, handle branch audits, and assist in training staff, with a focus on accuracy, teamwork, and professional communication.

Qualifications

• High School Degree or Equivalent; Associate's degree preferred.
• Administrative experience.
• Strong computer skills including Microsoft Office.
• Ability to multi-task.
• Strong verbal and written communication skills.
• Team-oriented with attention to detail.

Responsibilities

• Performs daily administrative functions per process maps.
• Updates and generates reports, reconciles daily transactions, and assists in customer service.
• Responds to submittals within Sales Portal within specified time periods.
• Maintains branch audit and compliance steps per guidelines.
• Documents KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.

Skills

Administrative experience

Multi-tasking

Verbal & written communication

Microsoft Office

Attention to detail

Team player

Education

High School diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

As a Administrator - Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

Responsibilities

• Performs daily required administrative functions in accordance to written process maps.
• Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
• Responds and acts on submittals within Sales Portal in specified time periods of request.
• Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
• Maintains high level of organization of tasks between assigned branches.
• Documents and submits individual task KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.
• Researches tax and freight claims and runs credit memo when appropriate.
• Works with Financial Services to clear claims.
• Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies.
• Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
• Completes various branch reports such as tax reports and Wesnet security reports.

Qualifications

• High School Degree or Equivalent required; Associate's degree preferred
• Administrative experience
• Ability to multi-task
• Strong verbal and written communication skills
• Strong computer skills, including in Microsoft Office
• Ability to work in a team environment
• Attention to detail