Administrator - Customer Care

CSS; Reno (NV); On-site; USD 38,000 - 54,000; Full time

Job summary

CSS in Reno, NV seeks a capable Administrator - Customer Care to handle daily administrative tasks for assigned locations, ensuring service levels, productivity, and quality at economical costs.

The role supports Sales teams with reports, reconciles transactions, and assists in customer service, while maintaining branch task organization and contributing to KPI tracking and training initiatives.

Qualifications

• Administrative experience.
• Ability to multi-task.
• Strong verbal and written communication skills.
• Strong computer skills, including Microsoft Office.
• Ability to work in a team environment.
• Attention to detail.

Responsibilities

• Performs daily required administrative functions in accordance to written process maps.
• Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
• Responds and acts on submittals within Sales Portal in specified time periods of request.
• Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
• Maintains high level of organization of tasks between assigned branches.
• Documents and submits individual task KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.
• Researches tax and freight claims and runs credit memo when appropriate.
• Works with Financial Services to clear claims.
• Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies.
• Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
• Completes various branch reports such as tax reports and Wesnet security reports.

Skills

Administrative experience

Multi-tasking

Verbal and written communication

Microsoft Office

Team environment

Attention to detail

Education

High School diploma or equivalent

Associate’s degree preferred

Job description

As aAdministrator - Customer Care, you will beresponsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

Responsibilities

• Performs daily required administrative functions in accordance to written process maps.
• Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
• Responds and acts on submittals within Sales Portal in specified time periods of request.
• Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
• Maintains high level of organization of tasks between assigned branches.
• Documents and submits individual task KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.
• Researches tax and freight claims and runs credit memo when appropriate.
• Works with Financial Services to clear claims.
• Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies.
• Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
• Completes various branch reports such as tax reports and Wesnet security reports.

Qualifications

• High School Degree or Equivalent required; Associate’s degree preferred
• Administrative experience
• Ability to multi-task
• Strong verbal and written communication skills
• Strong computer skills, including in Microsoft Office
• Ability to work in a team environment
• Attention to detail