Customer Service Specialist: Order Entry & Support

Duro-Last; Saginaw (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary & Bonus Incentive

Medical, Dental, Vision, Disability and Life Insurance

Paid time off including 12 paid holidays

Educational Assistance Program

Job summary

Duro-Last in Saginaw, Michigan is looking for a dedicated Customer Service Representative to enhance our Sales Division. In this role, you will manage the entire order lifecycle, ensuring customers receive accurate information and support. You’ll handle order entry, resolve issues, and interact with various internal teams.

The ideal candidate should have a Bachelor's degree and 1–2 years of customer service experience. We offer competitive salary, bonuses, and a range of benefits including medical and retirement savings.

Qualifications

• 1–2 years of customer service experience is required.
• Strong written and verbal communication skills are essential.
• Comfortable navigating multiple computer programs.

Responsibilities

• Receive and enter customer orders via various communication channels.
• Assist customers with shipping questions and order changes.
• Investigate customer concerns and coordinate with internal teams.

Skills

Customer service experience

Strong communication skills

Problem-solving

Attention to detail

Math skills

Education

Bachelor's Degree

Job description

Duro-Last in Saginaw, Michigan is looking for a dedicated Customer Service Representative to enhance our Sales Division. In this role, you will manage the entire order lifecycle, ensuring customers receive accurate information and support. You’ll handle order entry, resolve issues, and interact with various internal teams.

The ideal candidate should have a Bachelor's degree and 1–2 years of customer service experience. We offer competitive salary, bonuses, and a range of benefits including medical and retirement savings.