Customer Business Manager – CPG

Jobtailor; Los Angeles (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor in Los Angeles seeks a seasoned sales professional to develop and maintain strong relationships with Clients and Customers within a geographic region. You will understand client goals, present targeted strategic plans, and drive brand promotion strategies across retailers.

The role requires executing strategic plans across sales, share, distribution, promotion, pricing, merchandising, and financial management, while maintaining proactive team communication and transferring insights

Qualifications

• Bachelor’s degree preferred or 10+ years in the CPG industry preferred.
• 10+ years of sales experience.
• PC knowledge: Word, Excel, email, PowerPoint.
• Strong communication: listening, presentations, written and verbal.
• Insights-based, consultative selling and negotiation skills.
• Intermediate MS Office skills incl. Pivot Tables, Word, Outlook, PowerPoint.
• Retailer knowledge and respect.
• Understanding of client strategy and expectations.
• Ability to understand and communicate insights.
• Persuasive selling and professionalism.
• Category management knowledge: 4 Ps.
• Business acumen and trend awareness.
• Strong organizational and time management skills.
• Customer service orientation.
• Ability to travel within the US.

Responsibilities

• Develop and maintain strong relationships with Clients and Customers within a geographic region.
• Understand client and customer goals and objectives.
• Present targeted strategic client plans to build brand promotion strategies and strengthen brand activation.
• Execute strategic plans for Clients’ brands to Retailers across sales, share, distribution, promotion, pricing, merchandising, and financial management.
• Maintain proactive Client Team communication regarding status, opportunities, expectations, and business-plan needs.
• Communicate insights across CROSSMARK positions.
• Use CROSSVIEW for planning, communication, and execution.
• Assist Business Account Managers in developing targeted strategic Client plans.
• Sell additional services to Clients based on strategy and performance insights.

Skills

Strategic client relationship manag.

Consultative selling

Negotiation

Communication

Category management

Education

Bachelor’s degree preferred

10+ years in CPG industry

Tools

Microsoft Office

Excel with Pivot Tables

PowerPoint

Word

CROSSVIEW

Job description

• Develop and maintain strong relationships with Clients and Customers within a given geographic region
• Understand client and customer goals and objectives
• Present targeted strategic client plans to build brand promotion strategies and strengthen brand activation
• Execute strategic plans for Clients’ brands to Retailers across sales, share, distribution, promotion, pricing, merchandising, and financial management
• Maintain proactive Client Team communication regarding status, opportunities, expectations, and business-plan needs
• Communicate and transfer knowledge about Customer changes and insights across relevant CROSSMARK positions
• Use CROSSVIEW as the business planning, communication, and execution framework
• Assist Business Account Managers and others in developing targeted strategic Client plans
• Sell additional services to Clients based on client strategy, performance insights, and customer performance by brand or category
• Provide feedback and assist with CROSSVIEW Business Reviews and presentations

Requirements

• Bachelor’s degree preferred, or a minimum of 10+ years’ experience in the CPG industry preferred
• 10+ years of sales experience
• PC knowledge and skills in Word, Excel, email, and PowerPoint
• Communication skills, including listening, presentations, written and verbal skills
• Insights-based, consultative selling and negotiation skills
• Intermediate Microsoft Office skills, including Excel with pivot tables, Word, Outlook, and PowerPoint
• Retailer knowledge and respect
• Understanding of client strategy and expectations
• Ability to understand and communicate insights
• Persuasive selling and professionalism
• Intermediate category management knowledge, including the “4 Ps”
• Business acumen and intelligence, including market and industry trends
• Good organizational and time management skills
• Customer service orientation
• Ability to handle pressure
• Valid driver’s license
• Ability to travel within the US for customer, client, or company meetings as needed
• Ability to bring sample products to account calls
• English is the primary language skill; bilingual skills may be required based on business necessity

Core Competencies

Demonstrates expertise in strategic client relationship management, consultative selling, and category management within the CPG industry. Proficient in utilizing Microsoft Office tools for effective communication and business planning.

Highest-signal resume keywords

• 10+ Years Of Sales Experience
• Insights-Based Selling
• Intermediate Category Management Knowledge
• Client Strategy Understanding
• Retailer Knowledge

ATS Optimization Keywords

Hard Skills

• Sales Experience
• Category Management
• Business Acumen
• Market Trends Analysis
• Negotiation Skills

Soft Skills

• Communication Skills
• Organizational Skills
• Customer Service Orientation
• Ability To Handle Pressure
• Persuasive Selling

Industry Keywords

• CPG Industry
• Client Relationship Management
• Brand Promotion Strategies
• Retailer Engagement
• 4 Ps Of Marketing

Tools & Technologies

• Microsoft Office
• CROSSVIEW
• Excel With Pivot Tables
• PowerPoint
• Word