Senior Customer Business Manager

Jobtailor; Illinois; On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor seeks a seasoned Customer Management Leader to drive growth with major retailers including H-E-B, Publix and Albertsons. You will own sales strategy, annual planning, and day-to-day operations, aligning customer plans with company objectives.

You will build senior‑level relationships, lead cross‑functional teams, and manage trade investments, pricing, and P&L to maximize profitable growth using data and market insights to guide decisions.

Qualifications

• Bachelor's degree with at least 5 years of experience within CPG and/or broker.
• Proficient in utilizing syndicated data, including SPINS, Nielsen, and IRI.
• Proficiency with trade management systems.
• Strong forecasting skills.
• P&L management skills.
• Strong analytical skills.
• Proficiency with MS Outlook, Excel, and Teams.

Responsibilities

• Lead all aspects of customer management for H-E-B, Publix, and Albertsons, including sales strategy, annual planning, and day-to-day business operations.
• Develop and execute customer-specific business plans aligned with company growth objectives.
• Build and maintain relationships with key customer stakeholders across merchandising, category management, supply chain, and executive leadership.
• Lead annual negotiations, promotional planning, pricing initiatives, and contract discussions.
• Identify and execute opportunities to expand distribution, assortment, merchandising, and category growth.
• Use syndicated data, customer insights, and market trends to develop strategic recommendations and inform business decisions.
• Partner with Marketing, Category Management, Revenue Growth Management, Supply Chain, Finance, and Demand Planning teams.
• Deliver comprehensive business reviews and Joint Business Plans.

Skills

Forecasting skills

P&L management

Analytical Skills

MS Outlook

Education

Bachelor's degree

Tools

SPINS

Nielsen

IRI

MS Excel

MS Teams

Job description

• Lead all aspects of customer management for H-E-B, Publix, and Albertsons, including sales strategy, annual planning, and day-to-day business operations
• Develop and execute customer-specific business plans aligned with company growth objectives
• Build and maintain relationships with key customer stakeholders across merchandising, category management, supply chain, and executive leadership
• Lead annual negotiations, promotional planning, pricing initiatives, and contract discussions
• Identify and execute opportunities to expand distribution, assortment, merchandising, and category growth
• Use syndicated data, customer insights, and market trends to develop strategic recommendations and inform business decisions
• Partner with Marketing, Category Management, Revenue Growth Management, Supply Chain, Finance, and Demand Planning teams
• Deliver comprehensive business reviews and Joint Business Plans
• Manage trade investment and customer P&L performance to maximize profitable growth
• Develop forecasts, manage customer budgets, and communicate business risks and opportunities to leadership
• Manage broker relationships and distributor networks to maximize sales performance and ensure execution against volume, distribution, and profitability targets
• Develop and execute customer strategies, cultivate senior-level customer relationships, identify new business opportunities, and lead cross-functional teams to deliver sales and profitability objectives

Requirements

• Bachelor's degree with at least 5 years of experience within CPG and/or broker
• Proficient in utilizing syndicated data, including SPINS, Nielsen, and IRI
• Proficiency with trade management systems
• Strong forecasting skills
• P&L management skills
• Strong analytical skills
• Proficiency with MS Outlook, Excel, and Teams

Core Competencies

Demonstrates expertise in customer management, sales strategy, and P&L management within the CPG industry. Proficient in utilizing syndicated data and trade management systems to drive business growth and profitability.

Highest-signal resume keywords

• Customer Management
• P&L Management
• Syndicated Data Utilization
• Forecasting Skills
• Trade Management Systems

Hard Skills

• Sales Strategy
• Business Planning
• Analytical Skills
• Promotional Planning
• Contract Negotiation

Soft Skills

• Relationship Building
• Cross-Functional Team Leadership

Industry Keywords

• CPG
• Broker Management
• Market Trends
• Trade Investment
• Customer Insights

Tools & Technologies

• SPINS
• Nielsen
• IRI
• MS Outlook
• MS Excel
• MS Teams