Customer Banking Advisor – Sales, Service & Digital Engagement

M&T Bank; Coventry (CT); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank in Coventry, CT is hiring a Teller to support branch operations and deliver exceptional customer service to Consumer and Business Banking clients. You will handle transactions, educate customers on banking products, and refer opportunities to teammates to meet their evolving needs.

Ideal candidates bring at least 1 year of retail or customer service experience, strong communication skills, and the ability to work in a fast-paced, team-based environment while promoting digital banking

Qualifications

• High school diploma or GED and at least 1 year of retail sales or customer service experience.
• Excellent verbal communication and interpersonal skills.
• Ability to handle time-sensitive tasks in a team environment.

Responsibilities

• Educate customers and explain banking features; recommend solutions.
• Engage customers and promote digital banking capabilities.
• Explain loan application criteria at a high level.
• Handle servicing tasks for Consumer and Business Banking accounts.
• Follow the bank's sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.
• Review, approve and help resolve overdrafts.
• Log customer interactions and appointments in the system.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Team player

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank in Coventry, CT is hiring a Teller to support branch operations and deliver exceptional customer service to Consumer and Business Banking clients. You will handle transactions, educate customers on banking products, and refer opportunities to teammates to meet their evolving needs.

Ideal candidates bring at least 1 year of retail or customer service experience, strong communication skills, and the ability to work in a fast-paced, team-based environment while promoting digital banking