Customer Banking Advisor: Build Relationships & Solutions

TD; Springfield (VA); On-site; USD 3,320,000 - 4,477,000; Full time

Job summary

TD is hiring a Retail Banker I in Springfield, VA to act as a customer liaison and deliver TD’s Brand promise using financial expertise and consultative advice to assist customers with banking solutions.

The role emphasizes educating customers about TD products, building relationships, and identifying opportunities to help clients meet financial goals while delivering friendly, professional service.

Responsibilities

• Proficient in TD's full product suite to educate customers on bank products and services.
• Establishes and nurtures customer relationships with product knowledge and active listening.
• Makes product recommendations based on customer needs and may refer to partners as needed.
• Uses CRM tools to identify customer solutions and drive outreach.
• Resolves customer issues and escalates when necessary.
• Explains complex information clearly to customers.

Job description

TD is hiring a Retail Banker I in Springfield, VA to act as a customer liaison and deliver TD’s Brand promise using financial expertise and consultative advice to assist customers with banking solutions.

The role emphasizes educating customers about TD products, building relationships, and identifying opportunities to help clients meet financial goals while delivering friendly, professional service.