Customer Banking Advisor

Citizens Bank; Johnston (RI); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Volunteer PTO

Charitable match

Career growth

Health benefits

Job summary

Citizens Bank is seeking a Teller in Johnston, RI to greet customers in lobby, demonstrate mobile app and ATM use, and complete simple transactions. You will deliver personalized guidance, connect customers with Bankers, and educate on Citizens products while ensuring compliance with all policies.

The role emphasizes strong listening, communication, and problem-solving skills to build long-term relationships.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

Responsibilities

• You’ll greet our customers in our lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to meet customers' financial goals and connect them with Bankers for next steps.
• Educate customers about Citizens products and benefits and respond to questions and concerns while following all policies and cash handling rules.

Job description

Citizens Bank is seeking a Teller in Johnston, RI to greet customers in lobby, demonstrate mobile app and ATM use, and complete simple transactions. You will deliver personalized guidance, connect customers with Bankers, and educate on Citizens products while ensuring compliance with all policies.

The role emphasizes strong listening, communication, and problem-solving skills to build long-term relationships.