Customer Banking Teller — Elevate Everyday Transactions

Citizens Bank; Cranston (RI); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401K with company match

Paid time off for volunteering

Job summary

Citizens Bank in Cranston, RI is seeking a Teller to greet customers in our lobby and assist with transactions. You will demonstrate mobile app/ATM usage, offer personalized advice, and connect customers to Bankers for next steps while following all policies.

The role emphasizes exceptional customer service, problem solving, and using digital tools to support the business goals. Starting salary is $21/hour with opportunities for growth and full benefits.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate how to use mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to meet customer needs and connect them to Bankers for next steps.
• Educate customers about Citizens products and benefits and respond to questions or concerns while following all policies.

Skills

Cash handling

Customer service

Communication skills

Problem solving

Active listening

Education

High School diploma or GED

Job description

Citizens Bank in Cranston, RI is seeking a Teller to greet customers in our lobby and assist with transactions. You will demonstrate mobile app/ATM usage, offer personalized advice, and connect customers to Bankers for next steps while following all policies.

The role emphasizes exceptional customer service, problem solving, and using digital tools to support the business goals. Starting salary is $21/hour with opportunities for growth and full benefits.