Customer Assistant Representative - Shelburne

Enterprise

Burlington (VT)

On-site

USD 20,457 - 29,136

Part time

14 days+

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Benefits offered by this job

Employee discount

Retirement savings plan

Training and development

Job summary

Enterprise is seeking a Customer Assistance Representative Sr in Burlington, Vermont, to provide high-level customer service primarily face-to-face. Responsibilities include greeting customers, advising on rental charges, and documenting service satisfaction.

The part-time position offers a starting rate of $18 per hour based on a 25-hour work week with opportunities for merit increases. Candidates must be at least 18 years old and possess a high school diploma or equivalent.

Qualifications

At least 18 years old.
Authorized to work in the United States.
Ability to operate a motor vehicle.

Responsibilities

Greet customers as they arrive.
Advise and review rental charges.
Document service satisfaction and dissatisfaction.
Check incoming vehicles for damage.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Two years of college experience or equivalent customer service experience

Tools

Valid U.S. driver’s license

Job description

Overview

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) at the 1116 Shelburne Road South Burlington location. This part‑time role provides high-level customer service to both internal and external customers, primarily face‑to‑face, supporting branch and rental needs.

Responsibilities

Greet all customers using prescribed dialogue as they arrive on the lot.
Remind customers to check for personal belongings. Identify and log any items found in the vehicle with a unit number, date, time, and forward to lost and found.
Advise and review rental charges and provide an accurate receipt to the customer.
Inquire about service satisfaction and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct the customer to the counter for damage/loss report.
Use proper statement to determine if the vehicle is being returned with a full tank of gas.
Complete a service alert for any mechanical and/or body damage communicated by the customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.

Qualifications

Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Must have a high school diploma or GED.
Must have two years of college experience OR at least two years of customer service experience.
Ability to operate a motor vehicle is an essential function; applicants must have a valid, unrestricted U.S. driver’s license.
Must be living within a reasonable commute of no more than one hour to the location within 30 days of anticipated start date.
Must be able to read, write, and understand English.

Compensation & Benefits

This is a part‑time position at a starting rate of $18 per hour based on a 25‑hour work week. Employees have the opportunity to earn yearly merit increases based on performance.