Sr. Customer Assistance Representative - Concord

Enterprise Holdings; Concord (NH); On-site; USD 34,200 - 37,800; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Senior (CAR Sr) at our Concord, NH location. This role provides high-level customer service, assists both internal and external customers, and supports rental operations at home city branches or airports.

The position is available as full-time or part-time with a starting pay of $16.50 per hour and includes a robust benefits package, including PTO, employee discounts, retirement savings plan, extended health benefits, life

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States without future sponsorship.
• High school diploma or GED required; some college preferred.
• At least 1 year of customer service, retail, or administrative support experience.
• Valid driver's license with no more than 2 moving violations or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Handle incoming calls for reservations, rate quotes, and general questions.
• Make outgoing calls for callbacks, collections, and follow-up as assigned.
• Deliver high level customer service in person and over the phone.
• Greet customers promptly and professionally in the branch.
• Provide directions and assist customers with inquiries.

Skills

Customer service

Communication

Administrative support

Education

High school diploma or GED

Some college

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, service customers and deliver administrative support inhome city branches or airport locations.

Opening available at the following branch location:

• 28 Manchester Street Concord, NH 03301

This is a full time or part time position with a starting rate of pay $16.50/ hour based on the schedules listed below.

We offer a robust Full Time Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedules available:

Full Time

• Sunday: OFF
• Monday: 9am-6pm: 1 hour break
• Tuesday: 9am-6pm: 1 hour break
• Wednesday: 9am-6pm: 1 hour break
• Thursday: 9am-6pm: 1 hour break
• Friday: 9am-6pm: 1 hour break
• Saturday: OFF

OR

Part Time

• Sunday: OFF
• Monday: OFF
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 8am-6pm 1 hour break
• Friday: 8am-6pm: 1 hour break
• Saturday: 8am-12pm
• Sunday: 8am-12pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Somecollegepreferred
• Must have a at least 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's licensewith no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).