Customer Assistant Representative - Montpelier Route 302

Enterprise; Barre (VT); On-site; USD 32,400 - 39,600; Full time

Job description

Job Summary

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Location

• 1246 US RT 302-Berlin Unit 1, Barre, VT 05641

Compensation

Full time position starting at $18 per hour based on a 40‑hour work week. Employees are eligible for yearly merit increases based on performance.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits (medical, prescription drug, dental, and vision)
• Life insurance
• Training and development

Schedule

• Monday 6:30 am‑5:30 pm (1‑hour lunch break)
• Tuesday 7:30 am‑5:00 pm (1‑hour lunch break)
• Wednesday 7:30 am‑12:00 pm (work every other week)
• Thursday 7:30 am‑5:00 pm (1‑hour lunch break)
• Friday 7:30 am‑5:00 pm (1‑hour lunch break)
• Saturday 8:30 am‑12:00 pm (work every other week)

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time, and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discretely check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use proper statement to determine if vehicle is being returned with a full tank of gas.
• Complete a service alert for any mechanical and/or body damage communicated by the customers.
• Identify vehicles which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.
• Must have a high school diploma or GED.
• Must have two years of college experience OR at least two years of customer service experience.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
• Must be able to read, write, and understand English.

Equal Opportunity Employer / Disability / Veterans