Sr. Customer Assistance Representative- North Conway

Enterprise Holdings; Conway (NH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Holdings is looking for a Customer Assistance Representative Sr in Conway, NH. The role involves providing exceptional customer service, both in person and over the phone, while assisting with reservations and managing inbound and outbound calls.

The ideal candidate will have at least one year of customer service experience and a high school diploma. This full-time position offers a starting rate of $16.50/hour and includes a robust benefits package.

Qualifications

• Must be at least 18 years old.
• Must have at least 1 year prior customer service retail or administrative support experience.
• Must have a valid driver's license with no more than 2 moving violations.

Responsibilities

• Take incoming calls for reservations and rate quotes.
• Assist customers with rental needs in person and over the phone.
• Process returns and perform billing support tasks.

Skills

Customer service

Administrative support

Communication

Education

High school diploma or GED

Some college preferred

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 802 Eastman Road Center Conway, NH 03813

This is a full time position with a starting rate of pay $16.50 / hour based on a 40 hour work week.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedules Available:

• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-3:30pm
• Wednesday: 7:30am-2:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm

or

• Monday: 7:00am-5:00pm
• Tuesday: 7:30am-5:00pm
• Thursday: 7:30am-5:00pm
• Friday: 7:00am-5:00pm
• Saturday: 8:00am-1:00pm (at a nearby location)

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles andaccounted fornearly$38 billionin revenuethrough a network of more than9,500 fully-staffedneighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Somecollegepreferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's licensewith no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).