CUSTOMER AMBASSADOR (FULL TIME AND PART TIME)

Flik Hospitality Group; Berea (OH); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Flik Hospitality Group is seeking dedicated individuals to enhance the hospitality experience at the Cleveland Browns location in Berea, Ohio. Candidates will greet guests, offer samples, and manage marketing and wellness programs, ensuring an enjoyable experience.

This role requires strong customer service skills, the ability to lift up to 50 pounds, and availability for weekends and holidays. Full-time positions come with additional benefits, including health insurance and retirement plans.

Qualifications

• Previous customer service experience.
• Ability to lift and/or move up to 50 pounds.
• Availability to work weekends and holidays.

Responsibilities

• Greets every customer and interacts to ensure a high level of hospitality.
• Relays relevant concerns from customers to supervisors.
• Leads weekly promotions and programs for guests.

Skills

Customer service experience

Ability to lift up to 50 pounds

Availability to work weekends and holidays

Job description

Job Summary

Drive a hospitality environment by greeting guests, offering samples, touching tables, and leading guest‑facing marketing and wellness programs at the Cleveland Browns location.

Location

Cleveland Browns – 76 Groza Boulevard, Berea, OH 44017.

Schedule

Full‑time and part‑time schedules. Days and hours may vary; availability to work weekends and holidays is required.

Pay Range

$19.00–$20.00 per hour.

Essential Duties and Responsibilities

• Greets every customer and interacts in a manner to ensure a high level of hospitality.
• Greets all team members and ensures they have what they need to be successful each day.
• Relays relevant concerns from customers to supervisors.
• Ensures that all marketing, wellness and culinary programs are current and in place.
• Leads weekly promotions and programs for guests.
• Shares best practices and recognizes co‑workers.
• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
• Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying/decision‑making process.
• Ensures all display foods are merchandised attractively per standards; serves food neatly and attractively per standards.
• Performs other duties as assigned.

Qualifications

• Previous customer service experience.
• Ability to lift and/or move up to 50 pounds.
• Availability to work weekends and holidays.

Benefits

Both full‑time and part‑time positions offer the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits (including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program).

Full‑time positions also offer: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.