Customer Advocate - Work From Home

California Jobs; Whittier (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is hiring a Customer Advocate to assist members with their inquiries regarding claims, benefits, and other relevant services. The role involves documenting communications, working with internal teams, and providing advice based on member needs. Competitive salary up to $65K per year, with additional benefits including health insurance and retirement plans.

Benefits

Health insurance

Retirement plans

Paid Time Off (PTO)

Qualifications

• Ability to navigate complex member inquiries and systems.
• Experience in a customer service role is preferred.
• Strong interpersonal skills to work with internal teams.

Responsibilities

• Resolve member inquiries via phone, email, and service platforms.
• Document communications and resolutions accurately.
• Advise members on plan selection based on financial needs.

Skills

Communication

Collaboration

Problem Solving

Job description

[Customer Service / Remote] - Anywhere in U.S. / Up to $65K per year / Health insurance / Retirement plans / PTO - As a Customer Advocate at Bennie, you will: Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email; Document resolution detail, member communications, and time to resolution via ticketing system; Communicate and collaborate with internal consultants and service team; Outreach to carriers and providers to obtain information and detail when needed; Navigate internal systems to obtain member, plan, and group specifics and implementation status; Advise members regarding plan selection based on member-specific and financial needs...Hiring Immediately >>

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.