Patient Advocate (Call Center) - Work From Home

California Jobs; Rohnert Park (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare services is seeking a Patient Advocate to work from home. This role involves managing patient calls, resolving inquiries, and supporting billing inquiries to improve patient satisfaction. The ideal candidate is punctual, has strong communication skills, and a background in customer service, particularly in healthcare.

Benefits

Health benefits

401k match

Paid time off (PTO)

Qualifications

• Punctuality for scheduled shifts is essential.
• Experience in healthcare customer service is preferred.
• Ability to manage multiple tasks effectively.

Responsibilities

• Manage 60-80 patient calls daily about medical bills.
• Utilize platform for handling patient inquiries.
• Lead payment processing and follow-up on payments.

Skills

Phone skills

Listening skills

Communication skills

Task management

Education

High School Diploma or GED

Tools

CRM software

Job description

Patient Advocate (Call Center) - Work From Home

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $19.47 per hour
- Health benefits and 401k match
- Paid time off (PTO) available
- Opportunity to make a direct impact on patient satisfaction
- Work remotely from anywhere in the U.S.
- Immediate hiring for qualified candidates

What to Expect (Job Responsibilities):
- Manage an average of 60-80 incoming and outgoing patient calls daily regarding medical bills
- Utilize the employer's platform to handle all patient inquiries via inbound chats and phone calls
- Perform appropriate outbound call campaigns to follow up with patients
- Lead the payment posting process and follow up on defaulted payments
- Meet assigned team and individual metrics related to satisfaction and collections performance

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to manage multiple tasks and prioritize effectively

How to Stand Out (Preferred Qualifications):
- Experience in a call center or customer service role within the healthcare industry
- Familiarity with medical billing processes
- Proficiency in using customer relationship management (CRM) software

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #ImmediateHiring

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About the company

Notice

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