Customer Advocate - Work From Home

California Jobs; Newport Beach (CA); Remote; USD 50,000 - 65,000; Full time

Job summary

A leading company in California is seeking a Customer Advocate to provide exceptional support to members across the U.S. This remote role involves resolving a variety of inquiries, documenting interactions, and collaborating with internal teams to ensure member satisfaction. Ideal candidates possess strong communication skills and have a problem-solving mindset, as they will assist members in navigating plan selections and claims processes.

Benefits

Health insurance

Retirement plans

PTO

Qualifications

• Experience in customer service or related field.
• Ability to resolve claims and inquiries effectively.
• Comfortable using ticketing systems for documentation.

Responsibilities

• Resolve member claims and inquiries via phone and email.
• Document resolutions and member communications.
• Communicate with internal teams and providers.

Skills

Communication

Problem Solving

Customer Service

Job description

[Customer Service / Remote] - Anywhere in U.S. / Up to $65K per year / Health insurance / Retirement plans / PTO - As a Customer Advocate at Bennie, you will: Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email; Document resolution detail, member communications, and time to resolution via ticketing system; Communicate and collaborate with internal consultants and service team; Outreach to carriers and providers to obtain information and detail when needed; Navigate internal systems to obtain member, plan, and group specifics and implementation status; Advise members regarding plan selection based on member-specific and financial needs...Hiring Immediately >>

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.