Customer Advocate

Spearhead Mobility; White Lake (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and growing company as a Customer Advocate, where you will play a key role in enhancing guest experiences in the wireless retail market. This position offers hands-on training, competitive compensation, and unlimited commission potential. You'll work in a supportive environment that values teamwork and personal growth. With opportunities for career advancement and a vibrant family culture, this role is perfect for motivated individuals looking to make a difference. Embrace the chance to develop community relationships and contribute to a thriving team atmosphere!

Benefits

Competitive Compensation

Mentoring

Unlimited Commissions Potential

Performance-based Cash Bonuses

Annual Sales Trip

57% Discounts on AT&T Plans

Medical / Dental / Vision

Paid Time-Off

401K

Life Insurance

Qualifications

• Excellent communication and problem-solving skills are essential.
• Experience in sales or service industry preferred.

Responsibilities

• Increase sales to meet monthly goals individually and as a team.
• Provide excellent guest experience and recommend appropriate products.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Organizational Skills

Basic Tech Skills

Education

High School Diploma

2-Year/Associate’s Degree

Job description

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Why Join Spearhead Mobility?

Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.

Teamwork, trust, service, mentorship, and empowerment — these qualities are ingrained in our family culture. Work with people who love their job, want to make a difference, and see unlimited opportunities in individual and team success!

What is your role?

As a Customer Advocate, you’ll be responsible for the overall experience, providing wireless and entertainment solutions to our in-store and at-home guests.

You’ll receive valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!

Benefits

• Competitive Compensation
• Mentoring
• Unlimited Commissions Potential
• Performance-based Cash Bonuses
• Annual Sales Trip
• 57% Discounts on AT&T plans up to 5 lines
• Professional Development & Career Advancement Opportunities
• Medical / Dental / Vision
• Paid Time-Off
• 401K
• Health Saving Account (Employer contributions)
• Life Insurance
• Long-Term Disability Insurance
• Start-up / Family Culture
• Employee Assistance Program
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)

Duties and Responsibilities

• Increase sales to meet monthly goals individually and as a team
• Welcome guests professionally in-store, on the phone, and in the field
• Provide excellent guest experience and recommend appropriate products and solutions
• Develop and maintain community relationships
• Assist in marketing efforts to promote new business
• Assist with retail merchandising, inventory, and cashier duties
• Interact with integrity and respect
• Troubleshoot wireless products
• Perform other duties as assigned

Requirements

• High school diploma or equivalent; 2-year/associate’s degree preferred
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational and time management skills
• Positive, motivated, professional attitude
• Basic tech skills
• Experience in sales, hospitality, restaurant, or service industry preferred
• Flexible schedule including days, evenings, weekends
• Reliable transportation and good driving record
• Pass background check; good references
• Ability to sit, stand, walk, reach, bend, and lift lightly to moderately

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail