Customer Advocate

Spearhead Mobility; Westland (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Advocate, where your role will be pivotal in enhancing guest experiences. This position offers a dynamic environment with hands-on training, unlimited commission potential, and a supportive family culture. You'll engage with customers both in-store and remotely, providing tailored wireless and entertainment solutions. With competitive compensation and numerous perks, including health benefits and professional development opportunities, this is an exciting chance to thrive in the wireless retail market. If you're motivated, energetic, and ready to make a difference, we want you on our team!

Benefits

Competitive Compensation

Mentoring

Unlimited Commissions Potential

Performance-based Cash Bonuses

Annual Sales Trip

57% Discounts on AT&T Plans

Medical / Dental / Vision

Paid Time-Off

401K

Life Insurance

Qualifications

• Excellent communication and interpersonal skills are essential.
• Previous experience in sales or customer service is preferred.

Responsibilities

• Welcome guests professionally and provide tailored solutions.
• Cultivate relationships and assist in marketing efforts.
• Troubleshoot and diagnose wireless products.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Sales Experience

Customer Service Skills

Education

High School Diploma

Associate's Degree

Job description

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Why Join Spearhead Mobility?

Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.

Teamwork, trust, service, mentorship, and empowerment — these are the qualities ingrained in our family culture we’re inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success!

What is your role?

As a Customer Advocate, you’ll be responsible for the overall experience, providing wireless and entertainment solutions to our in-store and at-home guests.

You’ll receive valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!

As a Customer Advocate, You Will Receive

• Competitive Compensation
• Mentoring
• Unlimited Commissions Potential (Yes: Unlimited!)
• Performance-based Cash Bonuses
• Annual Sales Trip
• 57% Discounts on AT&T plans up to 5 lines
• Professional Development & Opportunities for Career Advancement
• Medical / Dental / Vision
• Paid Time-Off
• 401K
• Health Saving Account (Employer contributions)
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Start-up / Family Culture
• Employee Assistance Program (counseling on health and wellness, work-life balance, and concierge services)
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)

Duties And Responsibilities

• Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team
• Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field
• Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs
• Develop and maintain business relationships within the community
• Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store
• Assist with retail merchandising duties, like completing product inventory, maintaining a world-class retail environment, and cashier duties
• Demonstrate integrity and respect when interacting with guests and co-workers
• Troubleshoot and diagnose wireless products through Service & Repair procedures
• Assist with other tasks and duties

Requirements

• High school diploma or equivalent; 2-year/associate’s degree preferred
• Excellent communication, interpersonal, and effective problem-solving skills
• Strong organizational and time management skills
• Professional, energetic, motivated, and positive attitude
• Basic math, internet, and technology skills
• Previous experience in sales, hospitality, restaurant, or service industry preferred
• Availability of flexible scheduling to include days, evenings, and weekends
• Good driving record & reliable transportation
• Excellent references; must pass a background check
• This position involves sitting, standing, walking, reaching, bending and light to moderate lifting

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail