Customer Advocate

Spearhead Mobility; Livonia (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Advocate to join their team. In this entry-level role, you will provide exceptional wireless and entertainment solutions to guests, both in-store and at home. With a focus on teamwork and empowerment, you will enjoy a vibrant work culture that offers hands-on training and opportunities for advancement. The company values mentorship and provides competitive compensation along with unlimited commission potential. If you are motivated, professional, and ready to make a difference, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Mentoring

Unlimited Commissions Potential

Performance-based Cash Bonuses

Annual Sales Trip

Discounts on AT&T plans

Medical / Dental / Vision

Paid Time-Off

401K

Life Insurance

Qualifications

• High school diploma or equivalent; 2-year/associate’s degree preferred.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Welcome all guests in a professional and friendly manner.
• Cultivate an outstanding guest experience and advocate for products.
• Assist with retail merchandising duties and troubleshoot wireless products.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Organizational Skills

Time Management

Education

High School Diploma

Associate’s Degree

Job description

Join to apply for the Customer Advocate role at Spearhead Mobility.

Why Join Spearhead Mobility?

Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.

Teamwork, trust, service, mentorship, and empowerment — these are the qualities ingrained in our family culture we’re inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success!

What is your role?

As a Customer Advocate, you’ll be responsible for the overall experience, providing wireless and entertainment solutions to our in-store and at-home guests.

You’ll get valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!

What You Will Receive

• Competitive Compensation
• Mentoring
• Unlimited Commissions Potential
• Performance-based Cash Bonuses
• Annual Sales Trip
• 57% Discounts on AT&T plans up to 5 lines
• Professional Development & Opportunities for Career Advancement
• Medical / Dental / Vision
• Paid Time-Off
• 401K
• Health Saving Account (Employer contributions)
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Start-up / Family Culture
• Employee Assistance Program
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)

Duties And Responsibilities

• Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team
• Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field
• Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs
• Develop and maintain business relationships within the community
• Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store
• Assist with retail merchandising duties, like completing product inventory, maintaining a retail environment, and cashier duties
• Demonstrate integrity and respect when interacting with guests and co-workers
• Troubleshoot and diagnose wireless products through Service & Repair procedures
• Assist with other tasks and duties

Requirements

• High school diploma or equivalent; 2-year/associate’s degree preferred
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational and time management skills
• Professional, energetic, motivated, and positive attitude
• Basic math, internet, and technology skills
• Previous experience in sales, hospitality, restaurant, or service industry preferred
• Availability of flexible scheduling including days, evenings, and weekends
• Good driving record & reliable transportation
• Excellent references; must pass a background check
• This position involves sitting, standing, walking, reaching, bending, and light to moderate lifting

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Retail