Lead Customer Advocate

Spearhead Mobility; Livonia (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein aufstrebendes Unternehmen im Bereich drahtloser Lösungen sucht einen Lead Customer Advocate, der die Kundenbindung und den Verkauf in einem dynamischen Umfeld fördert. In dieser Rolle werden Sie die Verantwortung für die Kundenerfahrung übernehmen und Ihr Team leiten, während Sie gleichzeitig die Verkaufsziele erreichen. Sie profitieren von einer wettbewerbsfähigen Vergütung, unbegrenztem Provisionspotenzial und einer Vielzahl von Vorteilen, die eine positive Work-Life-Balance unterstützen. Wenn Sie eine Leidenschaft für Kundenservice und Verkauf haben, ist dies die perfekte Gelegenheit für Sie, in einem unterstützenden und motivierenden Team zu wachsen.

Benefits

Wettbewerbsfähige Vergütung

Mentoring

Unbegrenztes Provisionspotenzial

Leistungsbasierte Boni

Jährliche Verkaufstour

57% Rabatt auf AT&T-Pläne

Medizinische / Zahnärztliche / Augenpflege

Bezahlte Freizeit

401K

Lebensversicherung

Qualifications

• Hochschulabschluss oder gleichwertig; bevorzugt ist ein Abschluss in einem relevanten Bereich.
• Ausgezeichnete Kommunikations- und Problemlösungsfähigkeiten.

Responsibilities

• Begrüßen Sie alle Gäste professionell und freundlich in der Filiale und am Telefon.
• Entwickeln und pflegen Sie Geschäftsbeziehungen in der Gemeinschaft.
• Unterstützen Sie Marketingmaßnahmen zur Förderung neuer Geschäfte.

Skills

Kommunikation

Interpersonal Skills

Problem-Solving

Organizational Skills

Leadership

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

Join to apply for the Lead Customer Advocate role at Spearhead Mobility

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Join to apply for the Lead Customer Advocate role at Spearhead Mobility

Why Join Spearhead Mobility?

Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.

Teamwork, trust, service, mentorship, and empowerment — these are the qualities engrained in our family culture we’re inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success!

What is your role?

As a Lead Customer Advocate, you’ll be responsible for the overall experience, providing wireless and entertainment solutions to our in-store and at-home guests. You will lead team members and operations when the Sales Manager is not available.

You’ll get valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!

As a Lead Customer Advocate, You Will Receive

• Competitive Compensation
• Mentoring
• Unlimited Commissions Potential (Yes: Unlimited!)
• Performance based Cash Bonuses
• Annual Sales Trip
• 57% Discounts on AT&T plans up to 5 lines
• Professional Development & Opportunities for Career Advancement
• Medical / Dental / Vision
• Paid Time-Off
• 401K
• Health Saving Account (Employer contributions)
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Start-up / Family Culture
• Employee Assistance Program (counseling on health and wellness, work life balance, and concierge services)
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)

Duties And Responsibilities

• Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team
• Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field
• Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs
• Develop and maintain business relationships within the community
• Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store
• Assist with retail merchandizing, like completing product inventory, maintaining a world-class retail environment, and assisting with cashier duties
• Demonstrate integrity and respect when interacting with guests and co-workers
• Troubleshoot and diagnose wireless products through Service & Repair procedures
• Assist with other tasks and duties

Requirements

• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• Excellent communication, interpersonal, and effective problem-solving skills
• Strong organizational, time management, and leadership skills
• Professional, energetic, motivated, and positive attitude
• Basic math, internet, and technology skills
• Previous experience in sales, hospitality, restaurant, or service industry preferred
• Availability of flexible scheduling to include days, evenings, and weekends
• Good driving record & reliable transportation
• Excellent references; must pass a background check
• This position involves sitting, standing, walking, reaching, bending and light to moderate lifting

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Retail